Bugs

Why in new lines?

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still a hallucination as bot inferred from an image url, guardrails update karke fix ho jayega

if image is the only thing sent then we say but is case m its a set of 3 msgs sent

And chatbot is confirming it as another package which is not live only

The guest is throwing a havoc stating u people have told me it's confirmed

And wants all inclusions it's full chaos yaar

Pankaj the chatbot cannot read images it is giving wrong information

Image is written breakfast inclusive stay

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this year toh 25-26 hai, agar bot ke pass nhi hai info toh bata dena chaiye https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/80593?tab=0

https://beyond-chats.netlify.app/ivfindia.com/80613?page=1&right_drawer_tab=answer_sources&message_id=380079 If we don’t have someone’s contact details, AI should ask for their name, email, whatsapp number during conversation before saying ki someone from team will get back

double reply https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/80598?tab=0&right_drawer_tab=answer_sources

bot did not replied here https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/80619?tab=0&right_drawer_tab=answer_sources

yeh response kyu diya bot ne greetings ka?? + sources not found error https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/80626?tab=0&right_drawer_tab=answer_sources&message_id=380195

user is coming for a wedding, they dont need "a wedding arrangement"

i think because user asked about activities

Wedding m adventure park kyu. de rhe

@111561876209776 Can you check?

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@102095734710467 Why Chatbot is sending this message in this format?

jab offer hi nhi krte surrogacy toh cost puchne par bhi same answer dena chaiye the bot ko https://beyond-chats.netlify.app/ivfmatters/80388?tab=0&right_drawer_tab=answer_sources&message_id=378772

yess, working now!

ok bhaiya, test krke bata rhe aapko hum

please test

google auth should also work now

achaa

just abhi hi push kiye th changes, was migrating

aab nhi aarha hai

abhi bhi aa raha kya, I was updating it

kisi bhi dusri chat par ja rhe toh aarhi hai yeh

achanak se dashboard mein yeh error aayi @919130907456 bhaiya

jo stipend bot ne bataya voh kisi aur cheez ka hai aur jo user ne pucha voh alag hai, bot should have had told ki usko nhi pata https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/80266?tab=0&right_drawer_tab=answer_sources&message_id=377826

JJ hospital ke baare mein pucha tha bot ne na ki medicine facility ke baare mein + location hi dedeta bot user ko toh better rhta https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/80377?tab=0&right_drawer_tab=answer_sources&message_id=378657

bot didn't reply here https://beyond-chats.netlify.app/ivfindia.com/80061?right_drawer_tab=answer_sources

why??, bot ke pass previous context tha ki user want to book consultation lekin greetings ki jagah bot yeh msg de rha https://beyond-chats.netlify.app/ivfindia.com/79337?right_drawer_tab=answer_sources&message_id=378411

I forgot the password :)

okk

Use email & password

Google login is not working

what’s this?

iske agle response mein bhi cta diya hai

bot ko cta nhi dena chaiye tha yaha, user ko doner eggs chaiye tha na ki donate krne the https://beyond-chats.netlify.app/ivfindia.com/79366?right_drawer_tab=answer_sources&message_id=371476

in this response, bot should have given this link - https://www.drmalpani.com/knowledge-center/articles/necrozoospermia https://beyond-chats.netlify.app/ivfindia.com/79748?right_drawer_tab=answer_sources&message_id=373897

emma and alice test ke baare mein drmalpani ne nhi likha hai, bot ne kisi aur test ke baare mein bata diya, although jis test ke baare mein bataya hai voh related hi hai thoda user wale test se. toh yeh response sahi hai ya bot ko bata dena tha ki idk about this https://beyond-chats.netlify.app/ivfindia.com/79907?right_drawer_tab=answer_sources&message_id=374806

bhaiya hume samjh nhi aaya kis cheez ki baat krrhe aap isme

Ye sb nhi bolna hotah ai bota ko

https://beyond-chats.netlify.app/ivfindia.com/78137?right_drawer_tab=answer_sources&message_id=373807

sirf contact us wala cta hi dena chaiye tha yaha bot ko, kyunki user ke pass specific problem thi https://beyond-chats.netlify.app/matrix-bricks-68700f55ec9f1/78704?right_drawer_tab=answer_sources&message_id=366314

abhi bhi users ka name undefined aarha hai dashboard mein

bot closed aur bot opened wali cheez nhi aayi yaha

bot should have mentioned the date + sources not found error https://beyond-chats.netlify.app/apnipathshala.org/78441?tab=0&right_drawer_tab=answer_sources&message_id=364144

copy paste kiya tha data

mindmap mein data add krrhe toh aisa aarha hai

It was supposed to be asked as a single msg

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Why Chatbot is asking everything seperately?

We need to reduce backseat time for AI to 10 min for Della

No reply from Chatbot

End conversation twice?

Some chats are showing “undefined” in name

User signed in but ticket not craeted

response mein sahi dekh rha link but jo msg mein aaya hai voh galat aaya. yeh aaya usme - https://beyond-chats.netlify.app/ivfindia.com/www.tajhotels.com chat link - https://beyond-chats.netlify.app/ivfindia.com/78548?tab=0&right_drawer_tab=answer_sources&message_id=365557 username undefined aarha @246423849283631 bhaiya

donee

okk

@267155589353519 Please update this article to redirect to the hotels link.

@246423849283631 Link previews disabled hain na. Dikha kaise rha hai

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https://www.drmalpani.com/knowledge-center/articles/what-you-need-to-know-about-ivf

yeh humari hi chat hai :)

yes, i saw this, but in an article by drmalpani it is written that they can provide accomodation in clinic

@267155589353519 I believe you can fix this

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WE do not provide accommodation in the clinic

Direct patients to https://www.drmalpani.com/about-us/hotels-near-the-clinic

Email is duplicated twice on whataspp?

ye wala link hai - https://www.drmalpani.com/contact-us/ @111561876209776 bhaiya isko mindmap se hata dijie

bot did not tell ki kab tak valid rhta

this bacteria is not mentioned on semen culture page and in any of the vector https://beyond-chats.netlify.app/ivfmatters/78529?tab=0&right_drawer_tab=answer_sources&message_id=364796

abb explore chat par wapis kaise jae :)

text at bottom not visible

undefined title

bot ne "ABS" stamp mein jo sign hota vaha se liya

should have given the full name of the principal, full name mentioned in this source - https://gmcjjh.edu.in/wp-content/uploads/2025/04/Annexure-7.pdf https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/78445?tab=0&right_drawer_tab=answer_sources&message_id=364176

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jab bhi hum chat krte toh bahut saare links aise aate

UNDEFINED

Hi @102095734710467 - when we are tying to book an advisory call - the pop up keeps popping up and I am unable to book an advisory appointment seamlessly - on the mobile version - can you pls look into the interface and see what can be done ?

On Elefant’s Messenger integration, there were 11+ unique user chats that happened. But our dashboard is not detecting these chats. Need a fix soon.

Chat analytics are broken

Why did the chatbot return dollar amount?

Good morning Pankaj -happy Friday! Just came across this chat and wondering if we can convert this to ££?

umm im getting an error like this idk why

So strange

Misspelt user's name

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@267155589353519

Account Details: Malpani Infertility Clinic Pvt Ltd Kotak Mahindra Bank A/C No. 1011159985 IFSC : KKBK0000648 Branch: Kismet Building, Wodehouse Rd, Colaba

Please change the account no this account is no more active

The chatbot is sending wrong bank details

Sending you correct details :

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When I apply a filter (only show messenger chats), new chats coming from other platforms also get shown on the right list. Only filtered chats should be shown / updated

Hmm, and it’s supposed to crash? 😛

This is test bot

https://testintegration.beyondchats.com/demo/ivfindia.com

what do you mean

This is coming on test link?

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okk bhaiya

We do offer voice chat. Please update it @267155589353519

Undefined a rha hai

Why is the chatbot not responding to these msgs?

@246423849283631 / @111561876209776 Can you please check this urgently

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Is Google login failing for some reason?

Loading State was not resetting

What was the issue?

🙁

OH NOO

I am sorry

the bug had been live for 6 days affecting everyone 😢

Fixed

@246423849283631

wrong response https://beyond-chats.netlify.app/ivfindia.com/76341?tab=0&right_drawer_tab=answer_sources&message_id=349374

then its not clickable

then click on login

do chat until it blurs

aapne koi specifc link share ki hai kya

tried on integration link

What I tried continue as guest chat login it is working toh dont know

Checking

jo isme link diya hai, voh kisi used vector se toh nhi hai, bot ne khud banaya kya yeh?? https://beyond-chats.netlify.app/ivfindia.com/76741?tab=0&right_drawer_tab=answer_sources&message_id=351702

https://testintegration.beyondchats.com/demo/ivfindia.com

@246423849283631 Can you check urgently please?

Nothing happened when I clicked on Get Started

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404 link, ek aur tha toh voh change krdiya humne, but iss wale ka alternative nhi mila https://beyond-chats.netlify.app/ivfindia.com/76892?tab=0&right_drawer_tab=answer_sources&message_id=352741

🆘🆘

@246423849283631 bhaiya yeh kya hua iss chat mein, aisa lg rha koi dusre org ki chat mix hogyi yaha , aur number bhi bahut wierd hai https://beyond-chats.netlify.app/medicalappraisals.org.uk/75915?right_drawer_tab=answer_sources&message_id=346789

kab tak fix hojaega yeh

@246423849283631 bhaiya, dashboard par user undefined aarha abhi bhi

username still undefined

user is on whatsapp already https://beyond-chats.netlify.app/brikoven.com/40789?tab=0&right_drawer_tab=answer_sources&message_id=348911

https://beyond-chats.netlify.app/ivfindia.com/76341 Dr. Malpani ki real-time availability nhi confirm kr skte! Sirf general timings pata hain chatbot ko.

@111561876209776 Feedback on new IVFIndia chatbot

https://beyond-chats.netlify.app/ivfindia.com/71569 Very bad conversation. As an AI nurse wale parts. Plus the human had a frsutrating experience overall.

@111561876209776 , Feedback on the new IVFIndia chatbot

Should have first confirmed if they are male or female! Also, the ending line is not very engaging. Generic sa statement laga.

@246423849283631 Yar MRs please live kr do check kr k

MRs created h but not live

vo human message h I think

Hadn’t we decided we would STOP replying at that point and create a ticket instead?

And user pehle se whatsapp kr rha hai us number pe, why are suggesting to reach out on the same number?

I thought ye fixed and live hai?

@111561876209776

“As an AI nurse” wali line kaise a rhi hai?

Newlines in msgs aren’t preserved

First AI msg seems weird - considering user has already sent a msg?

https://beyond-chats.netlify.app/ivfindia.com/74187?tab=0&right_drawer_tab=answer_sources&message_id=336507

these links are 404 https://beyond-chats.netlify.app/ivfindia.com/74187?tab=0&right_drawer_tab=answer_sources&message_id=333088

user was chatting in hinglish, bot ko hinglish mein hi response dena tha, sirf yeh wala hi pure hindi tha, baaki sahi the https://beyond-chats.netlify.app/ivfindia.com/75224?tab=0&right_drawer_tab=answer_sources&message_id=341229

iske agle response mein "ovarian reserve" wale mein same kahani

iske hi agle mein response mein baaki links sahi diya except Hysterosalpingogram wala

same here, FSH wale mein yeh wala article link krdiya - https://www.drmalpani.com/knowledge-center/articles/the-7-steps-of-iv https://beyond-chats.netlify.app/ivfindia.com/75472?tab=0&right_drawer_tab=answer_sources&message_id=343414

response was good, lekin jo ICSI wala link diya voh galat hai, ICSI wale page ka dena chaiye tha voh link bot ne lekin yeh diya - https://www.drmalpani.com/knowledge-center/the-infertile-man/asthenospermia btw jo link diya voh jyada relevant laga, but ICSI mein hyperlink nhi krna tha bot ko https://beyond-chats.netlify.app/ivfindia.com/75593?tab=0&right_drawer_tab=answer_sources&message_id=344451 @111561876209776 bhaiya

iss wali chat ko high score milna chaiye tha ig - https://beyond-chats.netlify.app/medicalappraisals.org.uk/75399?tab=0

GMC number hai mindmap mein, fir bhi bot unsure tha https://beyond-chats.netlify.app/medicalappraisals.org.uk/74095?tab=0&right_drawer_tab=answer_sources&message_id=337001

Catalogue msgs are not being displayed on dashboard

Discussed over call: We take user to mandatory login screen if they click cross after continuing as guest.

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prompt wasnt live on the server, abhi check karo should be fine

Kal Raat Mein test krrhe the tab bhi ek ek krke hi puch rha tha

same thing goes for this

Remarks Mein Della walo ne hi daala tha ki, koi agar food offering ke baare Mein puche toh unhe restaurants ke baare Mein batana hai

Hi @102095734710467 this is again wrong response. Directly we can share Corporate Landing page where guest can fill the form.

This guest wants to book for Resorts room with Break fast and dinner package and this chat is telling them about restaurants.

same here https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/74231?tab=1&message_id=333383&right_drawer_tab=answer_sources

jo bot ne yaha link diya hai voh vector used mein toh itna badha nhi hai https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/74569?tab=1&message_id=335804&right_drawer_tab=answer_sources

did not provide link here https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/74499?tab=1&message_id=335246&right_drawer_tab=answer_sources

@111561876209776 bhaiya

bot ek ek krke info le rha user ki, jab pata chal gya ki coorporate booking ke liye banquet hall book krna hai toh info maang leta usse related + agar timestamp dekha jae toh bot ne 4:28 ke baad reply hi nhi diya https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/74806?tab=1&message_id=338009&right_drawer_tab=answer_sources

abb aya msg

yaha dear sir/madam wala msg 2 baar dikh rha hai, lekin whatsapp par 1 hi baar aaya

bot didn't reply https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/73858

inn dono business action ka same link hai except pehle wale mein sirf ek query parameter laga https://beyond-chats.netlify.app/brikoven.com/74894?tab=0&right_drawer_tab=answer_sources&message_id=338622

maximum tables user can book through portal is 20, agar jyada krna hai toh contact details deni chaiye https://beyond-chats.netlify.app/brikoven.com/74894?tab=0&right_drawer_tab=answer_sources&message_id=338615

pehle nhi bata paya fir bata diya, aisa kyu hua @111561876209776 bhaiya https://beyond-chats.netlify.app/brikoven.com/75350?tab=0&right_drawer_tab=answer_sources&message_id=342456

@246423849283631 bhaiya, fir se undefined aarha hai

this is how the new prompt will respond

@111561876209776 Please fix this URGENTLY

Hi @102095734710467 this is again wrong response. Directly we can share Corporate Landing page where guest can fill the form.

"6" got classified as non-english because chat history nhi consider ho rahi thi. Pushing the changes in a sec

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/74719

@111561876209776 Why did the AI not respond?

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