Ideas / Feature Requests

Give option to move the chat bubble across the screen. So that website’s content doesn’t get permanently blocked

In leads section, add option to add follow-up date

I’ll let Sid decide that

Yes, we can add this in this sprint as well, function already exists just need to create an endpoint to use that function

Hallucinations can have severe legal consequences + human life is at stake.

because we are dealing with medical domain

for most of these tools, reliability is more important than latency.

Oh, yes this feels neat, but it would add up latency (answer generation + network overhead). If latency is not a concern then it’s actually just one endpoint away

We should be able to call the post-processing microservice from any AI pipeline and get a YES / NO of whether to suppress and why

BC pipeline has several post-processing guardrails that SUPPRESS incorrect respones from reaching the end-user

They use their own AI pipelines not directly likned to BC pipeline

I meant we have several micro-tools already - AI video twin, IVF reports analyser, email-revert for clinics, etc.

Shared Guardrails are already in DB, it’s faster to fetch from that DB rather than calling another microservice, latency doesn’t add up

We need to launch our AI pipeline’s post processing guardrails as a standalone micro-tool that we can re-use across all our other tools we’ve built other clients.

There are some numbers / accounts jispe AI ko reply nhi krna chahiyee - these are internal clinic accounts. Ex: Whatsapp AI chatbot is integrated on doctor’s number. Nurse also msgs doctor sometimes. But nurse k chat p AI ko nhi reply krna chahiye.

on the dev server we should add an option to test behavior of different platforms, like a drop down to select from whatsapp/instagram/website so that we can test out behaviours from those platforms, more because our prompt is DB based now it will be easier to test on dev server

On the side menu open god options

Go to organisation you want to delete

Let me check

guess is not good enough. Please share how I can do it.

I guess from the god options of that org

There is

How do I delete some of these orgs?

Please add option to filter by org.

https://beyond-chats.netlify.app/beyondchats/god/users we should point the old manage team section to the new one

@111561876209776 How do I change role of people in team section? If we can't please get this feature added.

https://integration.beyondchats.com/demo/siddhivinayak-hospital-6a673f24dd6f8/siddhivinayakhospitals.org i think prod embed is in this url

https://prod.beyondchats.com/embed/demo/siddhivinayak-hospital-6a673f24dd6f8/siddhivinayakhospitals.org This link is not working?

Please add an option on config page to view the demo chatbot page

So there were 8k+ end-user-msgs, chatbot only responded to 552. I would like to be able to talk to dashboard chatbot and ask why did bot respond to only 552 user msgs. Why did it not respond to the rest? And dashboard chatbot should be able to fetch info from our database and confirm this.

We should have better meta tags for all pages, chats, tickets, etc

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1091

1. icons should be hidden unless insta and fb are integrated. Even if visible, there should have been buttons for how the client can connect these. 2. should have a better place instead of bloating the navbar

add: “verification pending" status to support tickets

sure

@111561876209776 Can we implement this today please?

Key info should be replaced with timeline. Because appointment requested, phir appt confirmed, phir cost estimate requested - ye sb alag alag din hua tha - but no way of knowing that from key info right now

Can do better

We transfer all Drive folder data, code access, and other accesses. Bs chuut jata hai kuch cheeze because we don’t track who owns what

Was made *after* Shone left

It already is.

transferring ownerships of gitlab/github projects should be a SOP of exit process of any developer

Fair enough, I was comparing it to the chat csv export but uska volume obviously low hota hai

Oh

Csv can take a long time to process if it has lots of rows. Background job ki tarah chal rha hota hai.

please let user download the csv directly through the dashboard

“Ask users to signin” - mein add option when to make login mandatory. Default is after 2 msgs, but we should be able to change it

https://www.hindujahospital.com/online-services/ I love Hinduja’s chatbot interface and options

There needs to be a filter for all chats where neither human agent, nor AI agent replied. There should also be a filter to filter out such promotional chats where no real conversation happened.

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Fair point 🧐

Why over-engineer it?

A simple Sheet can do the job

Hr cheez ko engineering problem banane ki zaroorat nhi hai.

Bug tracker in Beyond chats dashboard as per organisation

Every time a news comes out about mismanagement in healthcare / government hospitals / patient problems, write an article on how having BeyondChats would have prevented it / helped with that.

Whatsapp Bulk msging -> Devanshu launched a campaign for 6k people. 2k received the msg. Baki sbko nhi gya. We should track this so next time, we can know who are warm numbers, and kinko nhi jayega probably. And we should show this on dashboard - ki kis number ko kitti bar successfully gya, kitti bar unsuccessfully gya

Move feedbacks section inside analytics section

Left navigation drawer bohot zyada crowded ho gya hai

Move “manage team” inside settings section on dashboard

Let’s combine leads & tickets into one section. Leads pe agar ticket created hogi, to dikh jayegi, nhi created hogi, to bs option dikhega to create new ticket for tickets cols. And clients can hide columns they don’t want to see or filter columns as needed.

Also during the chatbot conversation in case people want to switch to Whatsapp, offer them the option: if you want to continue this chat on Whatsapp, please click here. You can then engage with us on Whatsapp if that's more convenient for them rather than using the chatbot. Each of these chatbot conversations will have a unique link to the Whatsapp conversation so that it gets triggered and has a memory of what was discussed.

The snackbar notification on downvote should have “View ticket” option.

Write a series of articles - pick one hospital who you want to sell to, then describe how Clinic-OS would add exponential benefit for them, their staff, their patients - talk in terms of things that would matter to them.

Write a series of articles on each team member’s experience at the hospital / clinic What they liked, what they hated, how they feel their experience can be better

Write about your dad’s experience at PNK

Write a series of articles on how we can intervene and and improve patient experience - at every stage - before patient visits hospital. Patient exerpeince after consultation. After prescription. During treatment. Etc. And how we can utilise technology to exponentially improve patient experience at every stage. How can hospitals use tech for this. How can patients use tech for improving their experience

Write a series of articles on how JJ chatbot is helping patients , CAN help patients, what value we are adding, how AI is actually game-changer for patient experience and how JJ is utilising it to improve healthcare in govt hospitals.

In leads section, we should also show which lead’s query has not been replied to - be it by human agent or ai agent.

There also needs to be a section in dashboard that shows all msgs where AI response got suppressed.

Add column in leads section that shows how many user msgs, how many AI msgs, how many human-agent msgs.

while launching whatsapp campaign we should also provide option to test the campaign by sending message to selected number

https://github.com/pbakaus/impeccable very useful frontend design skill for claude code. tried using /impeccable critique <what_to_critique> command for the 1 day and it gives genuinely useful feedbacks.

That’ll be good exposure to our organisation

We should publish about jj partnership in newspaper / tv news

Fable 5 to document the reasoning and thinking as skill so opus can use it

Please always share some context

https://x.com/vaibhavsisinty/status/2072613763979915620?s=46

- Anytime a new feature is introduced, create a guided demo (interractive) on dashboard for how the clients can use it. This should be made a SOP. - ⁠Add a change log section to beyondchats website

remaining tasks ive added to product sheet, some in this sprint and some in the next

this is already possible via combination of “Last Activity” and “Sort by Message Count”

And this?

@111561876209776 Was this taken up?

Please add option to sort chats by number of messages - for a specific period

Not saying isi sprint m kr bhi lo, just confirming if these ideas get added to tasklist or not

And this?

@111561876209776 is this task added in tasklist?

Lets make an overview screen for clients, make the missing things more visible. As of now Missing knowledge, total chats, count high intent leads and tickets are hidden under their own pages. Samne kuch bhi nai hai.

That’s a good point

User is right there at the hospital. Their current best option to get directions is to simply ask the KEM staff walking around. We need to provide an experience that is as quick and as intuitive as that.

How about we add a phone number and make it an add on for organisations who need it, user would send an SMS with their query, which will be received by us then we process it and send an answer back through SMS, this would be much faster than the webpage and widget paths and would be much faster access for reccuring visitors

But the poor network conditions also affect the speed of loading the webpage then our chatbot widget

I worked on KEM hospital’s direct database search for directions so that time is saved by not creating embeddings and performing a vector search due to the poor network conditions at KEM

Abhi support tickets sirf downvote kr k create kr skte hain. Should have a universal option that’s available across the dashboard. Clicking it should capture screenshot, URL, etc. and allow user to create support ticket

Chatbot doesnt’ answer some questions, it gets added to Missing data - send weekly mail to client sharing most important data points they should add. Also suggest titles of blogs they can write about those unanswered queries because the reality is these are topics their website doesn’t have content on that

It gets hard to check if a data exists in the mindmap or not because it uses fuzzy matching to find data, can we add an option to do 1:1 matching I.e that if the word or the line I’m searching exists then only that data would be shown from the knowledge base not all the data that comes up if it has similar wordings, keeping both fuzzy matching and 1:1 matching

This is a quick fix. Please add it today or max by tomorrow. @111561876209776

When admin downvotes and adds a remark, We should send an email that we have received the issue and are working on it. This kind of instant acknowledgement gives the owner comfort that his concerns are being taken seriously

This should be clickable. Clicking it should filter chats w high intent leads.

Filter chats should also have option to “Sort chats by” w options like: last active, number of msgs sent, etc.

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Or client faces some issue, they tell the chatbot, auto support ticket gets created w screenshots

Ex: Client tells the chatbot: i want to see only website chats from last 2 weeks with high intent leads. Chatbot loads the chat section and auto applies the necessary filters.

To help clients w any issues they face or to help them with configurations

Maybe we should have a chatbot on the dashboard as well

When adding any item to mind-map we can include an optional field: “when to use”. It will help steer the bot and enforce a good prompt engineering practice to whomsoever adding the vector.

This is high prio. We should take it up in current sprint itself - agar time ho If not, then max by next sprint

-> along with lead analysis we should have support priority analysis too, many clients major being elefant would benefit a lot from this, ivf India can use this for already existing patients -> Lead analysis for the specific organisation should be allowed to alter from the dashboard so that I can cater their needs, while by default we use our generalised prompt

Our chatbot can add (?) icons across the webpage near medical jargons. Clicking this icon will open a small popup like the one shown, with an option to continue the conversation on the chatbot

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Its eye Fatigue to see Build your free chatbot everywhere. Can we give popup or hover effect? Show CTA - Build Your Free Chatbot only when hovered over it.

its live on prod. The task is marked as completed on product sheet

“The 3 suggested questions recommended by chatbot after every exchange are not visible on dashboard for admins and CSM team to track & evaluate” This task is live in staging. Future prospect for this task: Give dashboard users option to edit these options - that can be used as training data for suggested questions model for future.

Laravel and node

can u tell which projects were touched so i can update staging branches too? i am assuming dashboard, laravel and node only

Chatbot header is very much populated with buttons. Any recommendations or modifications required? @102095734710467 @127332895453382 @111561876209776

Agreed. Alright.

we shouldnt be developing on prod

Because some things are independent in node repo, some in laravel. Plus dashboard and embed need things in a certain format. So if claude can access each repo’s codebase, it can be smarter about making relevant changes at the relevant places. If I ask claude to do something from within laravel project, and it has no context about node repo, then it won’t have enough context across the mono-repo to realise what already exists and in what capacity. It will work in the silo of one repo

why does claude need access to all projects on prod servers?

Login using your prod dashboard creds

Check it out

https://prodapi.beyondchats.com/tools/draft-reply

@111561876209776 Regarding the TAlk-to-your-data usecase, I have built it myself ab

I want all our prod servers to have a copy of all our repos. Much like the local mono-repo versions our engineering teams have. That way, claude will have context about everything across all servers.

https://blog.google/innovation-and-ai/models-and-research/gemini-models/gemini-embedding-2/

That image one we can do, Gemini launched a new embedding system that can turn images into vectors and we can lookup images there

Chatbot requirement from Dr Malpani (IVFIndia): -> Chatbot embeds images of the IVF comic book at relevant places during the chat conversation -> Chatbot embeds relevant youtube videos during the chat conversation - (not redirect users to youtube links)

We should have our hero section of website like this

this is coming when im importing a csv in bulk whatsapp msging dashboard

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how to know ki kaha error aayi, so that i can fix them

anchor msg. ignore.