Separate remarks section on admin dashboard - work on feedbacks

Video looks good. Some suggestions: 1) Send email notification to ticket creator on replies / resolutions 2) If resolution not accepted, send another reminder 3 days later, then auto-mark as resolved after 7 days. 3) Tickets have a soft deadline of 24 hours and hard deadline of 48 hours. Someone from BC team needs to have replied to user within this time frame. 4) ""Closed"" is not good status. Have it as ""resolved"" / ""in progress"" / ""pending"" 5) Use the same filter component like leads section / chats section. Allow Custom searches across all text fields. 6) Clearly display: ""Resolved in: 4 hours / 2 days, etc."" 7) ""Accept resolution"" should be a button on the resolution message. Not below input box. 8) Raised ..., ""n"" replies, Updated ... - ye order ganda lg rha hai. Why is number of replies sitting between two timestamps! 9) Allow file attachment, text formattings. 10) Reject resolution needs a manadatory rejection comment - why is client rejecting resolution. That shoul