Bug fix: On platforms like Messenger/Instagram: when agents reply from Messenger or Instagram DM directly, BeyondChats does not register it, causing AI to misclassify chat as closed.

For example: If someone from elefant directly DMs on messenger the do not let the AI reply for 15 mins. 1. try to reproduce it 2. debug why we are not tracking: are we not receiving Scenarios: case 1: staff messages a new customer (we have no chat history of this customer in our dashboard) case 2: customer has already talked with the AI bot (so we have chat history). For this customer, staff directly dms via messenger/instagram