AI suppression flow is too restrictive

Any message that is sent to the user should be helpful. The purpose of suppressing AI messages is to stop unhelpful messages like: "I cant help you with that" to be sent to the users but this is also suppressings helpful AI messages such as: "I cannot book rooms for you directly but you can visit our booking page...", "You can book a consultation call with us for advice on which medicines you should take, I wont be able to prescribe you anything directly'.