Org-level

Assuming that we will have our call after 11:30

Samiksha ji from Siddhivinayak is not receiving the call

@111561876209776 Dekh lena how I coordinate, so you can take it up in future in case I'm not avaialble

@127332895453382 I'll take it forward tomorrow

@111561876209776

Siddhivinayak <> Beyondchats Friday, August 7 · 10:30 – 11:00 Video call link: https://meet.google.com/xri-xmah-aww

https://meet.google.com/mfq-eyzb-unx

Sending meet link

Yes

@102095734710467 available?

yes

Arre! 4 baje ek demo call hai. 04:45 chalega?

Done

Whatsapp Journeys delay hota ja rha hai

@90503718670434 Let's get on a call today at 4?

I have transferred the doc making for Amcare to Niraj, @102095734710467 I am hoping ki kal tk ho jaega

Thanks!

•⁠ ⁠SOP for experiment lifecycle •⁠ ⁠⁠(What should clinic os do/shouldnt do??) Clinic os is the CRM/orchtectrator. Power users of micro-tool go to the specific dashboards. Clinis os is creating triggers of journeys but its not going to whatsapp messaging dashboard •⁠ ⁠list of things made live / usage doc of things made live

@111561876209776 Please call me once when you are available

Looks good.

Sprint goals: a) Making beyondchats answer faster: - answer engine is made live - ⁠current pipeline’s vector db retrieval is optimized b) Making beyondchats resilient: - we are able to detect all user-facing and internal crashes - ⁠all core projects have unit tests that will be checked during CI - ⁠all core projects have rollback mechanisms so the system can recover ASAP in case of feature crashes c) Making beyondchats follow SOPs better for bug fixing/feature requests - bot behavior support ticket creates a row at bugs report - ⁠feature request support ticket creates a row on product sheet…

@111561876209776 New sprint plan?

We can discuss progress & next steps at 4 pm

Check kr lena

@90503718670434 I was reviewing Value delivery doc progress. Thoda samajh m km a rha tha hume, so I have created a version on my own - uses the same content that you have mentioend above

https://docs.google.com/document/d/1Gr_CZHWQpjarsGwEfwZjE_S2PUNCli6s8OhMSSFfTnk/edit?tab=t.0#bookmark=id.atgvgrwd4kx8

Yes

Available at 4 pm?

@90503718670434 , @127332895453382 We missed the org-level connect

yes

Han but agar humara total monthly kharcha is ₹60k on openai + Gemini, and total AI msgs are 31.5k So that cost includes everything na? All “side effect LLM calls"?

this does not consider other side effect LLM calls every AI msg triggers

I’ll have to do some more reliable calculations in coming dyas.

Our monthly AI costs are ~60k. So that translates to ₹2 per message. But I also use gemini for image generation, article generation, etc. which is more expensive. So it’s ~₹1.2 per msg instead. Cool.

@102095734710467 total AI generated messages in last 1 month was 31 502

•⁠ ⁠Define SOPs/systems of tracking, debugging and deploying •⁠ ⁠How do I increase my trust in other devs to make things live in prod. •⁠ ⁠Ownerships of fixes •⁠ ⁠Way of tracking these crashes -> figuring out whats important and whats not -> who to delegate it to -> 24 hr fixe -> how do we ensure there are 0 blockers in place for the person who has worked to fix bug to make it live •⁠ ⁠CI: static analysis •⁠ ⁠Answer engine's version make live as a A/B test. Expectation: low latency, Integrated with beyondchats system. •⁠ ⁠Also expose answer engine's APIs to video backend •⁠ ⁠Sh…

Joining in 2 sec

Available now

@102095734710467

Weekly Product Connect | Thursdays Thursday, July 30 · 11:00 – 12:00 Google Meet joining info Video call link: https://meet.google.com/cze-fkkv-zcm @111561876209776 Please move this to 11:30 am for tomorrow.

Yahi chahiye tha exactly

PERFECT!!!

@102095734710467, @127332895453382

https://docs.google.com/document/d/1LTMYz7ctDvaIfGQzWvEmTJPSWMcHE7qP/edit?usp=sharing&ouid=101707472126600053669&rtpof=true&sd=true

@90503718670434

What we need from Amcare HIS

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Onboarding doc has been updated with instructions of: 1. how to enable messenger dm automation: https://app.notion.com/p/Beyond-Chats-Onboarding-2d2c5c1515638055aecdea21ca21fa1c?source=copy_link#2d2c5c151563803ba817d6e55d408e58 2. ⁠how to enable fb comment automation: https://app.notion.com/p/Beyond-Chats-Onboarding-2d2c5c1515638055aecdea21ca21fa1c?source=copy_link#3aac5c151563808cbd51ec5d69159607

mind-map now supports hybrid search and will show you exact matches on the top itself. - Also added most used filters: source/document type such as PDF, source link (search for vecs of a webpage etc.). - ⁠Added sorting by newest/oldest/most used/least used etc - ⁠There is a “Hygiene checks” button now which will reveal any duplicates, vecs that have never been fetched. This should help us with mind-map cleanup related tasks and bug fixes.

https://beyond-chats.netlify.app/ivfindia.com/config We can now ask the user to sign-in after N messages. Use 0 to ask for signin right after opening the chatbot Click “Advanced” to open this menu -> turn on “Ask User to Signin” -> set a number.

@102095734710467 update on Amcare integrations

Perfect

requested the following permissions from meta. Once approved, it will make instagram/messenger self-serve for the clients.

Working on it @102095734710467 will share by eod

@90503718670434 update?

Feedback from Ritika @102095734710467 Sharing my feedback on the new homepage: •⁠ ⁠Too much information on the website to consume, focus not landing on what really matters. There’s too much text as well. •⁠ ⁠The chatbot is directly opening with a message when i visit the website, covering the readable content and making it feel intrusive. •⁠ ⁠Our primary brand color is blue, whereas website uses purple as primary color. •⁠ ⁠No testimonials aren’t clearly consumable. •⁠ ⁠On the first page of website i have to scroll too much, not easily consumable. •⁠ ⁠Customer testimonials has headi…

Very well implemented

dr malpani’s AI twin is now accessible via our chatbot at ivfindia.com and drmalpani.com

@102095734710467

Some feedbacks from me: - Meta image needs to be updated - ⁠Headline and meta description needs to be updated - ⁠Color of chatbot should match the color of the website

- button color change on hover is not Readable - ⁠Inside the journey => can be hidden in the mobile as it don’t look good in mobile - ⁠Results across specialties => should be carousal in the mobile view rest looks good

Added following docs to links subsheet: 1. onboarding a new org 2. ⁠SOP for bug lifecycle 3. ⁠SOP for requirement gathering

Please verify

@90503718670434 did you check the home page? https://beyondchats.com/new-homepage/

Following things were made live on 21st july: •⁠ ⁠view tickets of all orgs from one page (possible on support page of beyondchats only: https://beyond-chats.netlify.app/beyondchats/support using the org filter) •⁠ ⁠⁠fix for platform counts showing 0 on filters of tickets/leads •⁠ ⁠⁠sidebar integrations submenu •⁠ ⁠⁠you can't sell a paid product until a payment provider is connected. •⁠ ⁠shareable link + ⁠share button on filters of tickets/leads •⁠ ⁠⁠top red bar dismissal button (incident banner)

other section shouldno’t come / overlap with another in one screen

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•⁠ ⁠⁠Results across specialties (Either reduce content or Make it scrollable) (One section should be in 1 scroll) What’s 1 scroll?

no, it should be good after these changes

@90503718670434 please check and let me know if any other changes are needed

All heading and subheading should use the same font family

Update on home page: @102095734710467 ME and Niraj agree ki new wala better hai. Some changes: - One scroll has just one section - Section 1 (remove the divider under the hero headline, also the first section should be in one scroll) - Second section can be removed (The real problem) - ⁠Size of text in section 3 has reduced significantly (How BeyondChats works) - ⁠What's inside (Content under this section needs to improve, too much tech heavy, should be more relatable to hospitals) - ⁠Results across specialties (Either reduce content or Make it scrollable) (One section should be in 1 scroll)…

Some of the recently added features havent been added. They will be added in a future roll-out: - razorpay - ⁠google calendar - ⁠shop page

it can also be used to control which pages are visible to the org’s team

feature toggle page: https://beyond-chats.netlify.app/beyondchats/god/features

Some of the features can now be handled via the dashboard. For now, only gods can do it. Here is a demo of turning off live chat for beyondchats.

@90503718670434 isse related thoda perspective bana pao about how you are planning it, if any clarity needed from us - that would be great.

The one w Niraj

@102095734710467

Can you share the recording of yesterday’s call?

@90503718670434 , @127332895453382 Org connect at 1. What should be the agenda?

https://docs.google.com/document/d/1LltP5z8jKYZsoyETcWEFMp6lFwGxXJhO4ckzlQSeMB4/edit?usp=sharing

Please share feedback / review

@90503718670434 , @127332895453382 Prodoc inspired homepage - uses components from our existing homepage that you guys created

https://beyondchats.com/new-homepage/

Love the clarity on their homepage and features

https://prodoc.ai/ EXACTLY what we are trying to do at ClinicOS

@90503718670434 Key Discussion Points •⁠ ⁠The hospital is currently revamping its website and plans to launch new units. •⁠ Chatbot is not live yet but is planned as part of their CRM implementation. •⁠ ⁠The team is planning to start Google/Meta advertising and marketing activities after the new website launch. •⁠ ⁠They confirmed their CRM platform is Prodoc AI. •⁠ ⁠They wanted to understand: * Whether the chatbot can integrate with social media platforms. * Whether leads can be segregated based on the source/platform. * Whether the chatbot uses only hospital-approved data or gene…

This is for Siddhant & Niraj.

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@90503718670434 Ek meeting kr lete hain to discuss work. Kb available hoge?

dr priyanka's pilot phase was made live today

switched to this for filters

But why are filters not same as rest of portal?

Looking awesome

@102095734710467 https://beyond-chats.netlify.app/drpriyankamaurya.com/instagram is this fine for now? we can work on it later

It’s automated. I turn on Mac’s voice memo (voice recorder). Then when call ends and I stop the voice recorder, a background script sends the recording to Gemini which creates the MOMs for me. It’s usually pretty good.

what was used to create this?

Minutes of my Weekly Product Connect w @111561876209776

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or tabular

make more intuitive for tracking, itte posts pe itto ka reply aya h, ai ne kitto ka reply kia h

ADD ai replied tag

Minutes: - share micro-requirements to be implemented this sprint - ⁠shifted priorities of sprint - ⁠demos not being created. 6 steps process: (1) requirement understanding doc (user journeys + user requirement + ROI tracking/metric + usage tracking) -> dev work -> qa_step_1 (pavan/devanshu verifies UX) -> qa_step_2 (siddhant) -> made live -> collaterals preparation [APPLY for micro-features/features] - ⁠dr priyanka implement pilot

Server URL: https://claudelens-dashboard.drmalpani.com Token: 2d59a4e812cad6e9da678289051b5088d816c4eff8e2314a

@111561876209776 Please explore this and set it up on your system

https://claudelens-dashboard.drmalpani.com

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AI-video-twin admin creds for tracking chats

https://admin-ai-twin.drmalpani.com/ ``` drmalpani sSTs2Sj-nG_DFe9d ```

@102095734710467scheduled

yes

@111561876209776 Available for product connect today at 12:00 noon?

Some big scope things I didnt include but they were in my mind: - i want to start better tracking what features are actually getting used/which features havent been touched in decades - ⁠if we roll something out then I would love feedback on it from people (clients, internal members) using it

16-30th tentative sprint goals: https://app.notion.com/p/sprint-goals-16-30-jul-2026-39fc5c15156380288dbcd0ab962a3b2c?source=copy_link

@102095734710467 1-15th july sprint introspection What things were made live: - Regression suite - Timeline intelligence - Improvements to support page - Razorpay/Google calendar integrations - ⁠Post product purchase experience - Chatbot demos for startupmentors and dr priyanka. Some realtime changes for thebestmedicalcare chatbot - Sandbox mode for meta integrations - Instagram beta allow-list for AI replies - Guided demos for razorpay/google calendar - 20+ bugs fixed: della resorts, ivfindia, and other realtime (i still need to better track/count these) - ⁠⁠⁠clinic os’s micro tools have b…

Thank you,

This is VERY helpful

https://drive.google.com/file/d/1AqO_rY1UhZ6aUEUoNdlzJjQF1tSif-Dt/view?usp=drive_link @102095734710467 full demo.

alreary scheduled for tomorrow at 4:30. Will make it weekly

The accent is great

Masst video hai

https://drive.google.com/drive/folders/1gOhHGsptBg85guh3xexBe9oNjiAKRKk3?usp=sharing this contains how to onboard your clinic on clinic os@102095734710467al you can upload this video on youtube i will add others in the same folder.

@111561876209776 Weekly Meet schedule kr lo

From now on we will have guided demos/interractive walkthroughs for any new integration we will roll out. Purpose of these: 1. to make any integration truly self-serve for the client 2. for describe all features possible with an integration 3. makes it easy for CSM team as well

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Integration code for Workflows for clients + answer-engine can be found in these branches here: https://gitlab.com/Shoney13/beyond-chats-dashboard/-/tree/feature/client-workflows?ref_type=heads https://gitlab.com/Shoney13/beyondchats-node/-/tree/feature/client-workflows?ref_type=heads https://gitlab.com/Pankaj-Baranwal/chatgpt3_backend/-/tree/feature/client-workflows?ref_type=heads

https://gitlab.com/Pankaj-Baranwal/beyondchats-answer-engine Code for the new answer engine

where is the code?

https://gitlab.com/Pankaj-Baranwal/beyondchats-docs/-/blob/main/10-answer-engine-service-spec.md?ref_type=heads

I will share a quick summary: - bug regression is made live - ⁠10-15 bugs are squashed - ⁠timeline intelligence v1 + v2 is made live - ⁠Dr priyanka’s chatbot is made live - ⁠LLM traces are visible on dashboard - ⁠clinic os’s micro tools have been made embeddable/shareable - ⁠product purchase experience is made better: (1) users able to ask for products they purchased. (2) they get invoices/next steps on mail. (3) client is able to update status of a order

please reference the product sheet for this

@111561876209776 Current sprint priorities? Outcome expectations?

Makes sense

Oops

images were broken coz all assets were not shared, I only shared html file 😅

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Changes for landing page: - Increase the size of the text under first section - ⁠Also increase the size of the Under that for every section (Small text leads to too much white space) - ⁠Also reduce some space between the sections (To make it look cleaner) - ⁠Under success story section, JJ’s logo is broken - ⁠What can you count on also has a lot of broken images - ⁠The attached photo doesn’t tells me if that’s a success story (Also we should have multiple success story)

I think he shared user journey and other updates

Agar time mile

@90503718670434 bro, ClinicOS ka eval kr lena Yash ki progress ko

Y section to kafi acha lg ra

@102095734710467 what do you feel? If the UI looks good to you too, we can work on the content and make it live by tomorrow

This is looking so good

Minutes with pankaj sir: - clinic os: shareable booking link for appointments - map features of booking system from bc dashboard to clinic os - chatbot integration with clinic-os for razorpay and gcalendar - clinic-os: every micro-tool will be a mcp servers (reusable hona chahiye basically) - micro tools will be embeddable OR a shareable tool - for healthcare clients: embed shares booking link of clinic os - after product purchase for failure and success (customer facing) like emaling the customer with ack of invoice - customers should be able to ask questions about the products purchased; - …

I want to spend the MY first half of the next sprint in: - how I can reduce the time for QA - ⁠anti bug regression - ⁠better managing ETAs based on the calculations. Maybe setting 3 ETAs for: dev work done, QA done and made live

why delays happened this sprint

did some calculations

@102095734710467 16-30th sprint summary: https://docs.google.com/spreadsheets/d/1ERv6P-JJ8EnCaVcZMWofbTl7V1lMzNYxwzy3KuXXSDs/edit?usp=sharing

@102095734710467 added a detiled sop and a summary one for it.

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yes

@90503718670434 time mile to SOP granular details dekh lena

Sure

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Sure

share karta hau aaj first half tak still working on it

@90503718670434 any update on the home page?

ok

Hehehehe

We connected early 12:00 around 😅

@127332895453382 ye connect hai ya nhi hai?

yes will do

sure

@111561876209776 please finalise drpriyankanaurya chatbot updates today and share update

Hum ghar pohoch k batate hain availability

@111561876209776 I just noticed we have a call at 12. I'm out at the moment. Can we reschedule?

Thank you

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done

Also can you please tag the landing page? @90503718670434

1 PM?

Sure

@127332895453382 kal ek baar connect kar ke review kar lete hai.

Ye

Yes

Tuesday tk finalise kr payenge kya hum log? Need to pitch to investors, but website is not aligned.

@90503718670434 , @127332895453382 Yar we were supposed to revamp our homepage long time back to better fit the clinic OS narrative.

YAYYY

.

we are now a razorpay technology partner. This means our razorpay integration can be made fully self serve now

Hi good morning. had a late nighter, made a few things live: - google calendar integration (need to submit our app for review to google to make it fully self serve; still functional): https://beyond-chats.netlify.app/beyondchats/integrations/google-calendar - ⁠razorpay integration (in touch with razorpay to make it fully self-serve; still functional): https://beyond-chats.netlify.app/beyondchats/integrations/razorpay - ⁠added 2 new god options: model eval (A/B test to compare models performance via dashboard; will extend it to compare prompt versions in the future): https://beyond-chats.net…

@111561876209776 Updates?

4 pts the, iirc

Minutes with pankaj sir: - better plan bug management: how are we ensuring bugs dont happen again, how are we tracking progress of bugs that happened last n week - ⁠also track patients that directly booked on razorpay; replace old “book video consultation” cta with new flow

1 jan tha initial deadline then may push kiya(2nd deadline) ☠️ everywhere same story

Considering the scale

Still not too much off the mark

may first week hona tha😂

yes

PB-Health app release?

Congrats on the app release!

@102095734710467 added in the same sheet in PM Niraj folder (https://docs.google.com/spreadsheets/d/1xBVO-KtgdHVCwr67VyftPR71-j97kQkYQzhjZdY0XmE/edit?usp=sharing) aaj PB ka app release the abhi free hua so thoda time laga 🥲 kal sei org call continue karte hai we can discusss this in detail over there.

@102095734710467 @127332895453382 https://pulseplus.gainsight.com/ one of the best CS courses, I highly suggest for sales team. You can check and suggest accordingly.

@90503718670434 eta?

Set Account health rules, and score cards.

These systems will also show how actively the account is being managed.

@102095734710467