Bugs

also continue as guest button does not work on client's chatbot on the client's website (apni pathshala)

create a support ticket for this please. Mark it as “Bug”. Attach ss.

the design is a bit hard to use on the iframe embed, our chatbot widget is coming over the client's and the client has 2 chatbot widget overlapping eachother? this is on apni pathshala

marked as resolved and attached proof of fix. “View resolution” button will reveal additional details such as: 1. Why it happened 2. How we ensure it doesn't happen again 3. How someone else can test it 4. What fixed it 5. Proof of fix

Ok sir

yes its fixed. Let me fill in the resolution and update the ticket

@172417284620415 please create a support ticket by downvoting for this if not done already

@267155589353519 have tagged you in a few support tickets please do check

but file jo download ho rhi hai through mail, voh bina kisi file extension ke horhi hai

Jo abhi aapne demo org wala mail bheja, usme sahi se horha hai ingestion

fir save kri, than we got the error

fir load kri txt

jo mail aaya waha se jo button hai upload krne ka usko use krke mindmap par gye

how to reproduce this?

Ok sir

checking

wait I will set ETAs on all the tickets

@111561876209776 sir ,ye Apni pathala ke bugs hai ,Can you give me ETA ? Like ye kab tak resolved hojayenge

https://beyond-chats.netlify.app/apnipathshala.org/support?review_id=1073

https://beyond-chats.netlify.app/apnipathshala.org/support?review_id=1076 Not giving information about team member

https://beyond-chats.netlify.app/apnipathshala.org/support?review_id=1077 Team member info need to update from mindmap

https://beyond-chats.netlify.app/apnipathshala.org/support?review_id=1108&filter=1 Need to add links for specific course

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@111561876209776 sir (IVF india ) ETA for these ?

https://beyond-chats.netlify.app/kem-68641c20edd4f/support?review_id=1184 @111561876209776 sir ,kya ye syntax ( unwanted info + symbols) wala bug kem ka fix hogaya kya ??

This error is coming while uploading missing data @111561876209776 bhaiya

fixed now

Please fix urgently

Why is their a blank screen flickering when I open chatbot?

but jab dobara KEM location pucha toh nahi de raha😕

https://beyond-chats.netlify.app/kem-68641c20edd4f/162158 KEM Bot :At one hand its showing the correct location of kem ,

https://beyond-chats.netlify.app/pschool-699297138ceff/167916 yaha bot ko english mai reply dena chahiye tha ,hindi mai nahi (user is chatting in English language)

https://beyond-chats.netlify.app/the-best-medical-care-69724626d3a66/160560?right_drawer_tab=answer_sources sir Best Medical care links needs to replace...

Ohkay samj gye

Done sir ,access given ...

siddhantjain209@gmail.com

Sir apka e-mail?

warna atleast make sure the link shared is an accessible one

access requested. Please start adding things to your drive folder first and then share

whats the bug? if user has already crossed msg limit for that day then even if he refreshes or opens a new tab: the sign in page will still show up do we know if shahid had already crossed msg limit for that day?

bot ne yaha yeh wala link diya hai - https://pages.razorpay.com/v1/pages chat link - https://beyond-chats.netlify.app/ivfindia.com/151445?right_drawer_tab=answer_sources ticket link - https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1107&filter=1

Should have suggested report analyser here https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825493 ticket - https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1090

yeh particular msg par redirect nhi krrha hai, link mein msg id wala param hai still uss msg tak scroll nhi hota hai

https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825495 Should not have answered in hindi ticket - https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1091

Dashboard dance krrha jab hum scroll krrhe hai kisi user ki chat ko, is this problem specific to my machine?

@111561876209776 bhaiya, this is not fixed yet

@111561876209776 sir ???

Wastes a lot of ZeptoMail credits

Please fix this.

I have received 100+ emails yesterday for tickets

No filter option to select a period for raised_at / resolved_on

We should auto update country code in the signin screen based on user loc

When the chat bot knows the patient is from Kenya then how can the mobile number be a +91 ?

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thank you for taking ownership of this 🙏🏼

https://docs.google.com/spreadsheets/d/19oi1dL1PTsPrzYj7tEVM9S5xjsvQTewNEYiPFjimqbI/edit?usp=sharing @111561876209776 sir ye sheet mai ivf india ke bugs ( added 13 for now) hai jo abhi bhi exist karte hai ye meine pehle hi banaya tha now the della's bugs if katm hogaye honge ,so can you verify once and ye kab tak resolve ho jayenge ...

Nah a import missing

The console was showing some error related to firebase messaging sw js too

Was this a firebase issue?

pls check once after merging in staging , staging also has the same issue @111561876209776

https://gitlab.com/dev_management_beyondchats/beyond-chats-dashboard/-/merge_requests/1005 @111561876209776 added a fix , created mr to staging

Hardly opening 4 to 5 mostly all are remains same after refreshing...

never mind it was loading cache for me it is not loading

hard reload

reload karke check karna, it is loading for me

IVF india mai koi bhi support ticket open kar raha hu toh ye page aaa raha hai..😕Why?

@267155589353519 sir kya pehle hi signing karna padega (before chating in IVF india bot)?

@111561876209776 bhaiya, i have tagged you in this ticket, please check

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1341

We should have a max character count for business actions so that multi-line m na aye aise

+get started ki jagah login to continue aana chaiye

And when we click continue as guest, kuch hota nhi hai, Sirf voh button hide ho jata hai

Isme continue as guest bhi aarha hai

But jo login wala prompt aarha hai voh aisa aarha hai

I just tested the bot, and sahi se work krrha hai

11 Mein se kuch msgs are previously done chats

Was this feature not tested? 😕

I had already added the ask user to signin part as well

Weren't we supposed to ask for email addresses and mobile numbers or WhatsApp numbers after five questions?

<media>

Ok sir...

@172417284620415 yaha 404 wale links hai + sheet hai jaha new links daalne hai

https://dev.beyondchats.com/reports/ivfindia-prod-dead-links-1f9a9b3e.html https://docs.google.com/spreadsheets/d/13zAgA3hIyiUFTcUuTRWc-riga5gd0H3D5bxEPdFdaj4/edit?gid=0#gid=0

Why no lead qualification, service interested in status?

https://beyond-chats.netlify.app/drpriyankamaurya.com/164790 Very poorly handled chat. I’ve created many tickets. But instead of resolving them one at a time, please check overall why the chat was so poorly handled.

https://gitlab.com/dev_management_beyondchats/beyondchats-embed/-/merge_requests/364

yass

ok so ur suggesting to add a back navigation button?

but for that user has to go on chat screen first, but yeh apan ko pata hai ki chat screen par jao and than video par click kro, user did not know this

it already has video option which takes user to ai twin

@111561876209776 @102095734710467 no need to add a seperate button to go back ryt since back to home already exist, just need the current back to home to redirect to the crt embed

when clicked on back to home it leads to this tho the home without AI twin

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@30150821474450 created a support ticket for this: https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1343. Please handle it before the set ETA.

uske baad wapis yaha nhi aapenge

click on this

how to reproduce this?

All client-side issues need to be addressed within 24 - 48 hours

@30150821474450 Please fix today itself

unable to go back to ai twin screen

Impossible to configure chatbot on mobile

@267155589353519 sir any status about IVF India bugs jisme Maine tag Kiya tha apko verification ( Bugs which is not exists)

Completed:3 Under review:3 Pending:1

Ok

can i have them in count like Completed - 12 pending - 4 etc

Most of them are resolved and some of them are in under review

@172417284620415 della ke jitne bugs diye the iss week mein, unka status batado ek baar aaj

@111561876209776 iss wali ticket ka resolution yeh hoga (For birthday arrangements please connect with our Guest Experience Team on 8956371104 ), yeh already under review hai same remark ke liye jo ki 3 months old hai, iska eta bata dijiye

For birthday arrangements please connect with our Guest Experience Team on 8956371104 https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1311&filter=1

In terms of active orgs, only brikoven and siddhivinayak hospital were affected by this. Answerless ground truth orgs were affected

So kisi bhi org m kisi ko bhi button nhi dikh rha hoga?

fixed now. This was a pre-existing bug where node server was overwriting actions of a ground truth whose answer didnt exist

Della...

you mean overall or della’s only?

@267155589353519 sir ,any update?

Sir most of them are in Under review...and their ETA is over ...

Ok sir

you can check the status on support page

@111561876209776 sir ,any updates regarding these ?

I had attached one in ground truths

Why didn't it show the business action?

<media>

☹️☹️

Still crashing

<media>

fixed now, can you confirm?

yes

@111561876209776 Are you checking?

When I click on first group truth - where is the clinic located - the chatbot crashes

https://integration.beyondchats.com/demo/siddhivinayak-hospital-6a673f24dd6f8/siddhivinayakhospitals.org

URGENT 🆘 Why did the chatbot crash?

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This is nonsense

This is WRONG. This org had only set up insta chatbot

Other nhi hona chahiye. It should be mobile device

Raising staging MR for that today.

Please make dashboard chatbot live so I can create issues right from there

This is wrong. There are 0 live agents for this client.

data added

mail updated for clearer instructions

okk

No no

@102095734710467 sir Shall I create the ticket for this ?

We should have better meta tags for all pages, chats, tickets, etc

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1090

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1091

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1094

https://beyond-chats.netlify.app/ivfindia.com/148531 This also

https://beyond-chats.netlify.app/ivfindia.com/159738 @267155589353519 sir here also i have taged you, for not existing bug

Hi @111561876209776 Sir, I wanted to check if the Della tickets have been resolved or still pending. Could you please let me know their current status?

bot ne khud name manga, jab diya toh usko staff related query bata diya https://beyond-chats.netlify.app/ivfindia.com/106730?search_query=puma&right_drawer_tab=answer_sources&platform=whatsapp

https://beyond-chats.netlify.app/ivfindia.com/106730?search_query=puma&right_drawer_tab=answer_sources&message_id=912922&platform=whatsapp

We can't keep on asking the patient for their name, especially on WhatsApp chats, because we already have their name

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mindmap mein toh nhi hai option kahi bhi approve krne ka

@111561876209776 bhaiya, yeh mail aaya hume and hume approve krna hai toh kaise kre

the downvoted tickets are displayed in the support page with the remarka, yea i agree the downvote card can be improved

instead of in progress

Verification pending status rehna chahiye abhi bhi, bs resolved and verification pending - dono resolved tab m dikhega

Verification pending ko bhi resolved m hi move kr do. Most admins who create the ticket won’t verify issues.

I remember @30150821474450 had created a new view for this 2 months back

This downvote view is very poor.

Instead of this, we can show: “Resolved by” for resolved bugs, and “Assigned to / unassigned” for remaining

Why do all bugs say “unassigned”?

@111561876209776 bhaiya, abort ka option bhi add krdijiye status mein

fixed now

Sure

And tag me in CSM group once done

@172417284620415 , @267155589353519 Please coordinate internally and resolve it before 03:00 pm if possible

Please get it fixed so I can create new orgs on my own

this was a validation error. We need better validations for creating a new org/a proper onboarding flow

Change email id - customerservice@dellaadventure.com

Ok sir

Got 400

When I tried to create an org

@111561876209776 { "message": "Request failed with status code 400", "name": "Error", "stack": "Error: Request failed with status code 400\n at By (https://beyond-chats.netlify.app/assets/index-D46jfMfS.js:115:19579)\n at zy (https://beyond-chats.netlify.app/assets/index-D46jfMfS.js:115:19762)\n at XMLHttpRequest.U (https://beyond-chats.netlify.app/assets/index-D46jfMfS.js:116:1667)", "config": { "url": "https://prodapi.beyondchats.com/api/organization/create", "method": "post", "data": "{\"request_url\":\"https://beyond-chats.netlify.app/cordelia-cruise-68e37f779…

bugs sheet mein jo bhi bug daalo uska context bhi daal diya kro ki kya hai voh bug @172417284620415, jisse hum logo ko samajh ne mein aasani ho

“JOIN LIVE CHAT” button should not render if the relevant platform’s integration (instagram in this case) is not connected/enabled.

1. icons should be hidden unless insta and fb are integrated. Even if visible, there should have been buttons for how the client can connect these. 2. should have a better place instead of bloating the navbar

@30150821474450 have assigned these to you for today

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1253

no need to share cta here :(

are these fix ?

auto-fetch wala discuss kiya tha lekin defer krdiya tha future ke liye :(

From ApniPatshala, @111561876209776 bhaiya

Could you please make the chatbot automatically fetch all the blog data? Also, if any new POD, page, or other content is added to the website, it should automatically update in the chatbot. We noticed there are some new features on the chatbot dashboard. Could you please share a guide video, or we can have a short meeting with Satyam to understand how these features work? This will help new applicants get the latest and updated information directly from the chatbot.

okk bhaiya

yet to take these up. will try fixing before tomorrow EOD

@111561876209776 bhaiya, any update on these

baaki jinme no remark hai voh alag hai

@111561876209776 bhaiya, yeh bugs hai Della ke jo support tickets mein mile hai hume + inme se kuch regression wale hai, ig aap ek baar dekh lo shyd 1-2 din mein hi complete hojaenge yeh

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1149&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1103&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1101&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1099&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1096&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support?review_id=1026&filter=1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/88012?right_drawer_tab=answer_sources&message_id=635542

acha, samajh gye

fixed, aap della mein add nhi the