Bugs

regressed bugs should take a higher priority. will add this to SOP

ese case m the ticket will get re-opened

@267155589353519 also regression basically means that the bug has reoccured

for now you can quickfix by adding me to della’s team

will fix this

okk

will have to debug why it regressed with gpt-4o

it has been passing everyday

turns out it did regress for the 1st time. 2.5 flash was not regressing but gpt-4o did, hamaare gemini ke credits expire ho gaye the so it fellback to gpt-4o which regressed

unable to tag you in della🥲

yes, and regress wali cheez samjh nhi aayi hume

auto resolve 7 days ka set h. Will have to reduce it

@111561876209776 bhaiya, yeh resolved mark kiya tha aapne already lekin regress hogya, abhi humne resolved mark kiya toh status=progress hogya hai, auto-resolved wali cheez abhi implement nhi hui haina?

@111561876209776 bhaiya, joining?

https://meet.google.com/try-ahxx-tpf?authuser=0

Ok thanks sir

done

Yes sir I have checked in another phone it's working...👍🏻 I think I in my phone only have permission issue of microphone and all

Hum change krde rhe isko

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Ok sir thanks I will check it once again

yea it is , not sure y its not coming for u maybe mic permission restrictions? try allowing mic permissions for the site

Is it working? But I m clicking it's not opening?

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https://www.kem.edu/ , I m trying sir but it's not

It is working try clicking it?

@111561876209776 Sir the Mic is still not Working ...

https://beyond-chats.netlify.app/kem-68641c20edd4f/160943 Need to update that Dr.Sangeeta ravat is retired now ,their is new dean appointed in KEM

Ok sir

invite bhi sent krdiya hai mail par

Hi @111561876209776 bhaiya, @30150821474450 and @172417284620415, I have scheduled a weekly recurring meeting for bugs coordination on Thursdays at 6:30pm

Very useless nudge

adding 2+ filters on tickets/leads causes clear button to go out of horizontal alignment

dr priyanka is in pilot phase with a cap of 25 dms and 100 comment replies daily

https://beyond-chats.netlify.app/drpriyankamaurya.com/160913 @111561876209776 sir now also it is showing that AI is disabled for this organization ?

Filter doesn’t have handled by

Itti saari double double info kyu rehti hai lead analytics m?

Ok sir

No need to share here. This group is only for bugs tracking

Minutes of Meeting Devanshu Sir explained my role and responsibilities for handling support tickets and bug tracking. My Responsibilities 1. Check and analyze support tickets. 2. Verify the chatbot response using View Sources. 3. If the issue is solved, respond to the ticket. 4. If the chatbot gives a wrong answer, refresh and test it once again. 5. If the issue still exists, tag Siddhant Sir for resolution (within 24–48 hours). 6. After the fix, check that the chatbot is giving the correct answer. 7. Update the Bug Tracking Sheet with the issue details and date.

Ok

please also share minutes of meetings

Ok sir

@172417284620415

This is the bugs sheet - https://docs.google.com/spreadsheets/d/1Zt1K4UNiXS7w-QokYMhm4_hnuWD2FddxpPkbkLToovc/edit?gid=0#gid=0 this is testing link for della resorts - https://integration.beyondchats.com/demo/della-resorts-68c353073b0f4

Clinic phone number should be hyperlinked - if they are on non-whatsapp-chat, the link should be to whatsapp the number. IF they are on whatsapp, then link should be for calling

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Ye kya hua?

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Why are we redirecting everyone to clinic??

Same problem across all chats. Also, Dr Priyanka Maurya is also a social worker and BJP representative.

Please fix this urgently.

Same w this. Why is mam talking about herself and her clinic in third person?

We need to act as though Dr Priyanka maurya herself is replying!

Updated should be when our team took an action. Raised the issue is not an update!

I thought we had already run a post processing step to remove all 404 links?

These links are wrong! 404 errors

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These links are wrong! 404 errors

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The bot should stop repeating itself

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17-07-26 Friday Analysed chats of : 1. Della Resorts ( analysed 45 chats) Tickets Pending: 29 ( Raised 3 tickets) Resolved: 73 2. Matrix Bricks ( analysed ~20 chats) Tickets Pending: 0 Resolved: 1

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/159145 In many chats when asking for booking page link ,the Bot proving wrong page link

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/159105 Not Provided official Booking page link

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/158642 Not provided the Link according to the question ( proving wrong link)

okay

i will inform once we have made them live. Pankaj sir has conveyed some more micro-requirements

bene the same since yday

the bot isnt live for them yet…

@111561876209776 i have raised tickets

supressed replies for dr Priyanka

16-07-26, Thursday Analysed chats of 1. Apnipathshala ( analysed 30 chats ) Tickets Pending: 17 Resolved: 75 2. Elefant ( analysed ~35 chats ,their are many unknown chats ) raised the ticket :2 (showing AI is disabled for this integration also repeating Ai suppressed reply) Tickets Pending: 9 Resolved: 24 3. Start Up Mentors ( Analysed 3 chats) Tickets Pending: 0 Resolved: 0

https://beyond-chats.netlify.app/elefant-687e32d809004/96499 in these chat also bot not replied and also repeating Ai suppressed reply..

https://beyond-chats.netlify.app/elefant-687e32d809004/138534 Bot does not reply to the user and showing Ai is Disabled for these integretion? and also in many chats Ai suppressed reply is showing

This answer is wrong because when patients are doing IVF they do not need to do an HSG to check if their fallopian tubes are open or not. Can you please correct this

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Ok sir

How come suggested questions came BEFORE any msg?

Good work Shahid! Please add in support ticket also

Sir KEM Chatbot ka text colour is too dark it's not able to read the text and also it's Mic is not working ...

Sir , Kem chatbot Mic is not working...and the chat text colour is too dark so it' not clearly visible to read

Ok sir , now it's perfect

this is fixed now

Ok sir , I will keep it in mind.

And please share FULL screenshot. Not cropped.

Sorry sir I forgot to copy the link next time mai Dyaan rakhunga

https://beyond-chats.netlify.app/kem-68641c20edd4f/158249 These chat also , Giving the whole info and accepted answer at last

@172417284620415 please share chat link

Here also the same but in different way that create confusion for patients to find the right info ...

Also the same in these required information is at last ,

btw good catch

please also share chat link

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Providing unwanted/unrequired information with too many symbols ( " ", : ,{}) as like these , also doesn't giving map link with it

the reason is at the right, AI is disabled for the org

Two different answer for same question

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skipped answer when aksed about bjp

why is it supressing ?

is this done? will wait till EOD then the tickets will be auto marked as resolved

I am not sure about this, did not connect with nazeer for it

Usese puchti hu

No worries, Siddhant might know

I dont get it 🧐

Let me check asap

Also prachi tagged u in couple of bugs , to verify it has been fixed, u should have recieved mail if not check spam @149512442126388

What about live chat for Della? Do u have any report to see how it worked out??

bugs for della , the last one is pending fix others are done, currently debugging the last one, unable to tag siddhant since he is not part of della team org, will deploy the fixes once verified by siddhant

user was on homepage

i understood that but the prompt should not create this stuff, it should only nudge based on the page the user is already on

this is not hardcoded, it was generated using /generate_nudge_data

https://beyond-chats.netlify.app/ivfindia.com/support?review_id=1179

okk

cant change this. Please create a support ticket for ivfindia. Make sure to attach which page this was on

what, why is this in this org's nudge list

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@111561876209776 yeh change kaise kre abb :(

What can I help you with ?

Poor English

dont allow adding paid products if no payment provider (such as razorpay) is integrated

.

That tool internally mails dr Malpani any way

Use this micro-tool

@102095734710467 does dr malpani want patients to mail their reports or use this micro-tool: https://www.drmalpani.com/analyse-your-ivf-report

https://beyond-chats.netlify.app/ivfindia.com/157689 Only one suggested question is being shown?

Please fix this.

bugs report is the only place but its not kept upto date: https://docs.google.com/spreadsheets/d/1Zt1K4UNiXS7w-QokYMhm4_hnuWD2FddxpPkbkLToovc/edit?gid=0#gid=0

https://beyond-chats.netlify.app/ivfindia.com/leads?page=1&show_ai_analysis=156799 Why is key info repeated? This happens across most leads

I have no clarity on this

@111561876209776 Where can I track status of all bugs shared in this group?

And others

https://beyond-chats.netlify.app/ivfindia.com/leads?page=1&show_ai_analysis=57116

How is this low intent?

https://beyond-chats.netlify.app/ivfindia.com/leads?page=1&show_ai_analysis=111395

@111561876209776 bhaiya

https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/156646?right_drawer_tab=answer_sources I want to know ki yeh name kaha se diya bot ne @111561876209776 bhaiya

Abhi toh wo positive dedega as it happened in past. Later it starts giving negative responses

Sure

@155538146996345 can you test for negative statements on dellas bot please?

yes ive checked. rolling a fix now.

@111561876209776 we fixed the negative tone last time, right? Can you check whats making bot responding in negative tone

@155538146996345 Why Chatbot not responded to this guest?

Again negative reponse @155538146996345 what is happening??

The snackbar notification on downvote should have “View ticket” option.

Chat analysis nhi krrhe the abhi hum due to other tasks, but now i will keep it as a priority task

https://beyond-chats.netlify.app/the-best-medical-care-69724626d3a66/98631 Please check today’s msgs for this chat. Bohot sare questions pucha chatbot. That was nice. But Phir bol diya doctor se ja k puch lein kya karna chahiye. No advice, no help. Bs time wasted. Ye to pata hi hai ki doctor ko check krwaye. Website pe chatbot se baat kr rhe hai so that thoda clarity mile situation k bare m.

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https://beyond-chats.netlify.app/the-best-medical-care-69724626d3a66/98631 Please check today’s msgs. Bohot sare questions pucha chatbot. That was nice. But Phir bol diya doctor se ja k puch lein kya karna chahiye. No advice, no help. Bs time wasted. Ye to pata hi hai ki doctor ko check krwaye. Website pe chatbot se baat kr rhe hai so that thoda clarity mile situation k bare m.

Suggestion questions are supposed to be user’s answer / question. But TBMC pe it’s questions AI might want to ask.

AI response suppressed. But no ticket created?

Change text from “View remark” to “Go to ticket”

https://beyond-chats.netlify.app/ivfindia.com/155634?right_drawer_tab=answer_sources Cases of AI mentioning that it is an AI are increasing A LOT

“Customer shared phone” - what’s this? Also, “STAFF_RELATED_QUERY” galat intent hai I think. This is high-intent query.

https://beyond-chats.netlify.app/ivfindia.com/155708 Chatbot keeps starting each msg with “Sharkonda, “. Again, was supposed to be fixed several months ago. Bug came back agian.

What’s this? I know user ne nhi bheja hoga aise

https://beyond-chats.netlify.app/ivfindia.com/111395 What’s the point of “Why suppressed” when no suppression details are available for most suppressions I checked

@267155589353519 , @155538146996345 , @149512442126388 Are you guys evaluating chats daily? How are so many issues getting reported by me in 10 minutes of checking but it's pretty silent from your sides? I had started feeling ki chats are being handled really well when actually I can see the quality is not up-to-the-mark.

Why does it say “0”

Why did chatbot mention ki it’s an AI assistant? I thought that was a BIG NO. And it also said I cannot provide real time info. Again, something Della had pointed out and I thought we had resolved?

@111561876209776 I feel like the dev team/ you don’t care about chat quality at all. Bs krte ja rhe hain tasks. Please review kr lo, and call me to share how you plan to mitigate this.

I thought we had agreed ki ek msg m 1 hi link bhejenge. 10 nahi

Why so many links??

What’s this? Very un-intuitive. Who are we building for? For ourselves? or for our clients? Because agar clients k liye bana rhe, to thoda to UX pe dhyan do yar.

Please add option to “remove” this top red bar. And it should stay removed for that session.

@267155589353519 , @111561876209776, It's high time we incorporate playwright-based UX test cases for every feature and functionality so this never happens again. EVER. Please take it up in next sprint.

I feel like we take one step forward and two steps backward.

All filters were supposed to update the URL so I can bookmark this page and always come back to same filters applied. This was already implemented several months ago

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Thoda priority pe fix kr dena isko - we are running bulk campaigns

I know this was already implemented by Vishal in whatsapp bulk msging

When users say STOP or stop, we should take them off the list and stop spamming them

Please fix this

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launched the campaign

Okk hum check krle rhe

clearing outstanding amount is required before a new campaign is launched and billed for

seems to be working now

@267155589353519 @102095734710467

was an e-mandate created at the time of card registering?

Not able to send bulk msging campaign for drmalpani

@111561876209776 Can you check?

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okk bhaiya

please call pankaj sir for this

acha

nhi, account m payment method ya toh added nhi h ya funds available nhi h

@111561876209776 bhaiya, kya hum campaing launch krskte hai abhi ya nhi

@102095734710467 bhaiya, humne test krne ke liye khud ko msg bheja toh failed aarha hai

perfect, working now

checking..

please check now

@30150821474450

How to reproduce - Just create any campaign by using a template jisme atleast 1 variable ho and than we can see this on map variables screen

thanks!

1. how to reproduce it? 2. ⁠ss link 3. ⁠ticket raised on dashboard

yes

is this prod?

@111561876209776 bhaiya, first name use krna chaiye yaha toh, already fix ho chuka tha please fix this asap!