Bugs

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firse 😵‍💫 https://beyond-chats.netlify.app/ivfindia.com/98137?tab=0&right_drawer_tab=answer_sources&message_id=498561

firse

2 baar same msg bhej diya https://beyond-chats.netlify.app/ivfindia.com/98145?tab=0&right_drawer_tab=answer_sources&message_id=498624

bot ne 2 baar welcome msg bhej diya https://beyond-chats.netlify.app/ivfindia.com/98145?tab=0&right_drawer_tab=answer_sources&message_id=498617

user already 2-3 baar bata chuka hai ki doctor is not explaining, still bot is asking the same question, and jo bhi iss response mein bot ne kaha hai voh already pichli chats mein bata chuka hai. Bot is just repeating the whole thing again in a single msg https://beyond-chats.netlify.app/ivfindia.com/98206?tab=0&right_drawer_tab=answer_sources&message_id=499376

user was speaking in english, why did bot changed language to hinglish ;( https://beyond-chats.netlify.app/ivfindia.com/98206?tab=0&right_drawer_tab=answer_sources&message_id=499351

1. bot ne user ki age wageraa pucha nhi, koi details maangi nhi, sidha batane laga services ke baare mein 2. we need to change "Donate Egg" cta to "Start Donor IVF" context - iss question ke pehle user ne pucha "I need medical advise" https://beyond-chats.netlify.app/ivfindia.com/98337?tab=0&right_drawer_tab=answer_sources&message_id=499980

AI Plan’s response was perfect. Why final response was used?

No need to go so in-depth or suggest tests to such people

https://beyond-chats.netlify.app/ivfmatters/97987 For patients above 50, simply say “Given your age, It would be best to call us directly to discuss your specific situation. Here are our contact details: ...”

User gave their email, chatbot still asked again

Yes now its working

Sorry! Aage se server p bhi merge kr denge.

MR was merged but wasnt live on the server. Can you try now?

@102095734710467 @111561876209776 deduct_timer call failing in prod (auraqle)

Fixed now, MR Created

Acha got it

isme kya bug hai?

@147377524600896 Please test properly 😕

no Box to Write Reply Message

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Astrologer Not Able to Reply client chat

bot ke pass availability hai toh drs ki, fir kyu nhi batai https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/97809?tab=0&right_drawer_tab=answer_sources&message_id=496218

user already told the bot about the vaccine he is interested in, still bot is asking this question https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/97853?tab=0&right_drawer_tab=answer_sources&message_id=496820

this should be an end convo msg + sources not found https://beyond-chats.netlify.app/gmcjjh-685b840dc1124/97853?tab=0&right_drawer_tab=answer_sources&message_id=496596

Oooo

yes because their AI is disabled

Elefant ka bot sirf suggested questions ka hi reply derha, baaki koi bhi question user type krrha toh bot sirf suggested question hi derha

Should have option to clear all notifications And for more than 1 notifs, show single card which can be expanded to show all

Test users chats are not visible on dashboard. Add a fix so clients don’t receive such emails for test users

Should not happen

This is Our team user. So they are not visible on dashboard. But is user ki email ja rhi hai

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https://beyond-chats.netlify.app/ivfindia.com/56784 WHen AI takes over conversations that were happening with human agent before, it messes up big time

Makes sense

the responses you're seeing are ground truths

elefant's AI is disabled right

https://beyond-chats.netlify.app/elefant-687e32d809004/67968 @111561876209776 Lots of user messages didn't have a reply. Can you check why?>

https://beyond-chats.netlify.app/elefant-687e32d809004/97994

@147377524600896 Can you check why so much spacing in messages?

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Why are there two chat sessions being created for many of the chats? 🆘

Chatbot didn’t reply?

User shared date details. But chatbot asked it again. And then didn’t even reply back

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Thanks

okk bhaiya

yes, reverted now

voh temporary tha kya?

@111561876209776 bhaiya, bot giving this mail again https://beyond-chats.netlify.app/medicalappraisals.org.uk/89766?tab=0&right_drawer_tab=answer_sources&message_id=495421

mr has been created for this

I thought the dot was fixed?

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The reply should have been in Bengali !

@111561876209776 This is for MedicalAppraisals task

Would prefer this with contact information displayed to allow copy and paste

Vishal has made a fix for this, pushing to prod

And why are there no error logs in console? No network call is being made either

@147377524600896 Urgent fix please

And I am not able to delete ground truths

When I load mind map, console gives these outputs

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https://beyond-chats.netlify.app/ivfmatters/96591?tab=1&right_drawer_tab=answer_sources&message_id=487905

@102095734710467 bhaiya, website par toh abhi bhi yhi prices hai - https://www.ivfmatters.co.uk/blogs/news/how-is-iui-different-from-ivf

fix was made live after this chat took place

@111561876209776 Login details wala task to complete ho chuka hai na?

contact details nhi li hai bot ne yaha https://beyond-chats.netlify.app/ivfmatters/95303?tab=1&message_id=477200&right_drawer_tab=answer_sources

Bas

Intent uska hai ki bech do

Gajjab baniya chatbot hai

Ye tk nhi pucha bot ne ki kis issue k liye therapy lena chahta hai

Even though the user didn’t mention pricing even once

Feels like sabji khareedne aye hain. Bs paise ki baat ho rhi hai

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Chatbot budget k peeche kyu pad gya hai??

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Once their current task is done

@111561876209776 Ask either Emon or Tejaswini to see what we can do about these end-conversation repeats

The chatbot should not keep on repeating itself

This is terrible

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user asked in english, bot should have answered in english https://beyond-chats.netlify.app/ivfindia.com/95519?tab=0&right_drawer_tab=answer_sources&message_id=478863

fat msgs https://beyond-chats.netlify.app/ivfindia.com/95632?tab=0&right_drawer_tab=answer_sources&message_id=479827

jab bhi bot report share krne ko kahe, it should also provide mail on which report needs to be shared https://beyond-chats.netlify.app/ivfindia.com/95847?tab=0&right_drawer_tab=answer_sources

bot should have given free second opinion link or mail to share reports. https://beyond-chats.netlify.app/ivfindia.com/48185?tab=0&right_drawer_tab=answer_sources&message_id=482187

wrong response, should have tell ki if you are facing any problem regarding your treatment, please book free advisory call

already provided phone and name in sign up form, firse kyu maang rha hai ?

response coming in single msg

user was interested in having multiple birth, bot is giving accurate info but that info is exactly opposite for what user intents bot's response should align with users' intent https://beyond-chats.netlify.app/ivfmatters/93984?tab=1&message_id=467448&right_drawer_tab=answer_sources

bot should have asked the age of the user also https://beyond-chats.netlify.app/ivfmatters/93547?tab=1&message_id=464823&right_drawer_tab=answer_sources

greeting msg nhi hai yeh, wrong response https://beyond-chats.netlify.app/brikoven.com/95556?tab=0&right_drawer_tab=answer_sources&message_id=479030

1. get_live_users api is returning just returning one id and it is causing an issue if the agent = customer(end user) Sample Response when I was looking at my chat as an agent (same ip) { "status": "success", "status_code": 200, "message": "Live Users Fetched!", "data": [ { "id": 74552, "name": null, "email": "103.170.6.21", "phone": null, "created_at": "2025-11-07T05:51:41.000000Z", "updated_at": "2026-01-16T12:28:01.000000Z", "device": "desktop", "browser": "Chrome", …

This is not ideal.

Why do we have so many API calls happening when I open chat dashboard?

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yes, working on it right now

done

Next week team will pick it up and resolve. Politely please

Please reply in group Devansh

Very useless one

Yes, it is a mail

Yeh mail hai kya?

I think he wants ki contact info copy ho jae, but Yeh feature toh already exist krta hai

What’s this?

@111561876209776 Elefant mail ho jayega aj?

Would prefer this with contact information displayed to allow copy and paste

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@102095734710467 kindly check this chat. Chat bot is giving wrong info.

Spread the love! ;)

That’s how Medium implements it

Yeass

Very tiny bug in the blogs page I found when I was reading simran maams blog, is that I can simply spam the celebrate button and it keeps increasing count

repeated response + rupees mein dena chaiye tha which is 5Lakh, instead of converting

yeh info toh hai bot ke pass, fir answer kyu nhi diya 🥲

new line bug

bhaiya jo alrady linkedin ka link hai usko iss wale se update krdijiye

Okk

Pounds kr do usd k bajaye

Remark daal tha unhone ki cost sahi nhi hai

Google pr search krne par 749 aayi thi toh change krdi

Pehle yhi thi

Cost

Abhi haal change kri Humne

Bhaiya

Also, the vector has wrong price. It mentioned $749 when it actually it is £749

The chatbot is lying about Cost of knova test

itne saare vectors used iss question ke liye, @111561876209776 bhaiya, are vectors used proportional to complexity of question asked by user?

bot ko homepage ka link dedena chaiye tha, itna jaldi kyu hai bot ko services batane ki https://beyond-chats.netlify.app/beyondchats/94998?right_drawer_tab=answer_sources&message_id=474934

https://beyond-chats.netlify.app/ivfmatters/94585?right_drawer_tab=answer_sources&message_id=472009 Chatbot should have recommended fertility consultation product page. Avoid blogs for recommending services.

Yes. They haven't replied yet. I've informed Brikoven again

@111561876209776 if any patient already have a home test kit, than we should provide them direct contact of support team along w advisory call https://beyond-chats.netlify.app/ivfmatters/86520?tab=1&message_id=415915&right_drawer_tab=answer_sources

bhaiya aapne mail kiya tha kya unko

Actions array returned empty in send_message

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Why was business action not shown? 


Our emails are case senstivie??

The timeout is happening everywhere

I just went through all of the websites where our chatbot is embedded, all of them are taking a long time to load

Timeout p it should retry

ok loaded now, taking a look

site seems to be not loading at all for me

@147377524600896 urgent

Hmmm

video dekhkar update krna hai

not yet, will finalize it today

@267155589353519 new workflow not active??

Why are we still asking users to book a consultation call ?

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I'll email xeno tomorrow

Brikoven is connected using gupshup. And now replaced with Xeno

kal scan krwadenge

yeh fix krdo bhaiya

not sure why but unka connection remove ho gaya h, firse scan karwaana padega I think

bot told learn more but didn't provided the link https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/93497?tab=0&right_drawer_tab=answer_sources&message_id=464608

wrong formatting? https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/93512?tab=0&right_drawer_tab=answer_sources&message_id=464653

della bot hume reply nhi de rha, please fix krdo @111561876209776 bhaiya, test krna hume :)

brikoven ka whatsapp bot kaam nhi krrha kya ?, @111561876209776 bhaiya

https://beyond-chats.netlify.app/beyondchats/93519?right_drawer_tab=answer_sources&message_id=464676

these fat msgs are showing like this in bot, looking very ugly :(

chat is handled by whom?

bhaiya, ispar update

apan integrate krte toh hai, change krde isko?

pehle url mein tha, abb mail mein bhi aagya

Long due bug

@111561876209776 bhaiya

mail 2 baar aarha, one w colon

kyunki reports drmalpani tabhi check krenge jab second opinion fill krega patient, @102095734710467 bhaiya am i right?

dono par, also second opinion lene ke baare mein bhi advice sahi rahega

ask for reports in chat only ya fir mail karne ko?

why the preview link says 404

we didnt. Splitting is still there for website chats

..

I know we had a discussion

@111561876209776 Can you share why we did it this way?

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This is website chat

Whatsapp pe multi-line responses now come as a single msg

brikoven

why this responing coming in a single msg

Very upset about this

We misguided a patient

A donor egg IVF cycle costs Rs 5 lakhs and there are no injections!!

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This is WRONG

@111561876209776 Chatbot didn't have user's contact details, and suggested we will contact back later. I thought we fixed this?

https://beyond-chats.netlify.app/ivfmatters/92279?right_drawer_tab=answer_sources&message_id=455702 There is a downvoted remark Chabtot should have shared cost of fertility consultation - that is the default consultation option.

Email pehle hi de chuka hai user :/

Hallucinating. 10 min pehle call p baat hui thi 🥹

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@111561876209776 urgent fix tomorrow please

Same URL is being sent twice!!!

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sometimes kem bot doesnt share google maps link when asked for location of a place: https://beyond-chats.netlify.app/kem-68641c20edd4f/91127?right_drawer_tab=answer_sources&message_id=460278

@111561876209776

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why are responses coming in single message?

the APIs are already present. Will have to change UI on https://beyond-chats.netlify.app/ivfmatters/team