Bugs

but the last time I saw it was test api

no sir i did nt chnage it

@1825445023957 Were you changing it?

this was set to test api earlier

why is thi set to prodapi

https://developers.facebook.com/apps/795440722069468/whatsapp-business/wa-settings/?business_id=892008135457901&use_case_enum=WHATSAPP_BUSINESS_MESSAGING&phone_number_id=

Same for source Same for many of the confidence scores

Why is service interested in empty for all leads?

Please share link, jaha pe set krte hain callback URL

the callback url got reset again in the developer dashboard. Not sure why this is happening, will have to debug it further

@111561876209776 This is della resorts

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Hi @102095734710467 The chatbot has not been responding to any messages for the past 6 hours.

bahut saari chats mein yeh problem hai della par

repeated response https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/104311?right_drawer_tab=answer_sources&message_id=536357

excpet "Semen analysis" link, har jagah ek hi link hai jabki pus cell par ek dedicated article already hai drmalpani ka https://beyond-chats.netlify.app/ivfindia.com/104359?tab=0&right_drawer_tab=answer_sources&message_id=536563

user was indian lekin bot told price in dollar + abhi bhi kahi kahi bot donor ivf ke cost ka answer nhi pa rha https://beyond-chats.netlify.app/ivfindia.com/104359?tab=0&right_drawer_tab=answer_sources&message_id=536555

when user or bot talk about blastocyst/embryo's report, bot should always ask for a photo of the embryo because reports without photos are not reliable. with this inlink - "You can see what embryos should look like at www.drmalpani.com/knowledge-center/ivf/embryos"

iske baad same questions repeat krne laga bot jo pehle puch chuka hai, like any treatment, report and all

same chat, asking name in welcome msg even though bot already know the name of user https://beyond-chats.netlify.app/ivfindia.com/103756?right_drawer_tab=answer_sources&message_id=533987

user already told her name before https://beyond-chats.netlify.app/ivfindia.com/103756?right_drawer_tab=answer_sources&message_id=533510

https://beyond-chats.netlify.app/ivfindia.com/104036

Please always consider end-user's experience when building or fixing

But such a big blob of text is not readable.

Could be a whatsapp conversation where we can't "wrap" text

This should not be an issue, the llm did not wrap the link in [text](link) format can you check the conversation from network tab?

Why is this getting garbled ?

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BC dashboard par

Meaning? GA pe?

kisi bhi chatbot par chatbot open, close, page open and timing nhi aarhi hai

These two are urgent

And this one

🆘 @111561876209776 Can you ask either Tejaswini or Emon to look into this urgently

again

user and bot are already in a conversation and there was no need for bot to greet the user again https://beyond-chats.netlify.app/medicalappraisals.org.uk/15126?tab=0&right_drawer_tab=answer_sources&message_id=532004

pound ka unicode dediya instead of actual symbol https://beyond-chats.netlify.app/ivfmatters/103182?right_drawer_tab=answer_sources&message_id=529760

full chat not visible + bot did not give full response https://beyond-chats.netlify.app/ivfmatters/103182?right_drawer_tab=answer_sources&message_id=529713

bot should have shared contact number here https://beyond-chats.netlify.app/brikoven.com/103626?tab=0&right_drawer_tab=answer_sources&message_id=532749

true. not sure how it got added, will add validation on add timer API

astrologer ka time remaining hona hi nhi chahiye. astrologer k liye timer hai hi nhi

ill hide the 840 one in auth api

840 is astrologers own remaining time. 0 is users remaining time. 840 might have gotten added for testing.

🆘

How so?

@111561876209776 There are 2 places at the end where "astrologer_time_available_in_seconds" is being shown w different values

{ "status": "success", "status_code": 200, "message": "User authorised successfully!", "data": { "token_type": "Bearer", "expires_in": 1296000, "access_token": "eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJhdWQiOiI5IiwianRpIjoiNTNiYjA5MGQ0OGZjMzljYzNhMGNmNTViMDY4Y2MyZTRiNjMwZTVkNmQwODRkNjhmZjlmMzAxMDc4NDg2Njc3YmM1ZmMxZTI3NWVhZGIyMTMiLCJpYXQiOjE3NzIxNzM1ODIuMzQyNzE2LCJuYmYiOjE3NzIxNzM1ODIuMzQyNzE5LCJleHAiOjE3NzM0Njk1ODIuMzMzMzE5LCJzdWIiOiIxMDYxNyIsInNjb3BlcyI6WyIqIl19.XpWywSU79vim2UTyiQEzCeAApecOiW86YgLwUS3msFXXXPh4hTg7bMgc-B_8CCKRIfXVY9TrDJCMJZVvdcJQVHMtIH9qK…

fixed now; training data had some issues. Same chat I tested here: https://beyond-chats.netlify.app/pschool-699297138ceff/103513

Always separate branch

@102095734710467 sir , for this bug I have to create separate MR for this or I correct this issue in my current welcome message task

@111561876209776 I think AI suppressed the msg, we need to handle repeat suppressions better

Instead of repeating the msg, should have shared phone number, email, maybe even whatsapp number so they can contact the team directly.

@111561876209776 Can you get it checked?

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Pschool chatbot is’t working well. Not recommending exercises even though training data m hai.

MR was merged, but it was reverted because link previews werent needed

Yes sir , I think my MR is not merged

@200403190812747 / @147377524600896 I thought you had fixed this extra dot issue?

@200403190812747 We are supposed to show the welcome messages together. And user's first question BELOW it. The view breaks when user clicks on suggested questions from welcome screen.

utm tags arent available for alot of users, will debug and update logic. I think they r stored but aren't being fetched correctly

These are latest chats.

https://beyond-chats.netlify.app/ivfmatters/102974 Or this user

https://beyond-chats.netlify.app/ivfmatters/103317 @111561876209776 Why is UTM source not available for this user?

105 messages, but only 1 key info??

https://beyond-chats.netlify.app/ivfmatters/103182?right_drawer_tab=chat_details @111561876209776 Please review this chat. AI peeche pad gya Stephanie k. Hr msg m “Stephanie this, Stephanie that,” - pattern was very irritating.

wrong link, the link should be - https://www.drmalpani.com/our-services/icsi https://beyond-chats.netlify.app/ivfindia.com/102617?right_drawer_tab=answer_sources&message_id=526433

user already shared her mail above in the convo, why bot still asking it https://beyond-chats.netlify.app/ivfindia.com/102605?tab=0&right_drawer_tab=answer_sources&message_id=526726

@111561876209776 bhaiya, can we change "Donate Eggs" cta to "Learn more about Donor Eggs" today

Long messages don’t look good in general Warna baki if the intent is for long message, this is good to go

@127332895453382 mam , is this good to go

Show both UIs in webdev channel. Tag Simran for UI confirmation

@102095734710467 Sir here , should I added after some text to add this ..... Or I added complete text with next line

@200403190812747 Please fix this

Text going out of bounds!

i had checked these links in vectors used, lekin unme yeh wale links nhi the, these are 404 links and vector used mein nhi hai yeh https://beyond-chats.netlify.app/ivfindia.com/53550?tab=0&right_drawer_tab=answer_sources&message_id=523221 @111561876209776 bhaiya please check

user is from india, bot should provide cost in rupees https://beyond-chats.netlify.app/ivfindia.com/102271?tab=0&right_drawer_tab=answer_sources&message_id=523961

drmalpani.com par chatbot nhi dikh aarha

@111561876209776 bhaiya, please change the "Donate Egg" cta to "Learn More About Donor Eggs" https://beyond-chats.netlify.app/ivfindia.com/102067?tab=1&message_id=522334&right_drawer_tab=answer_sources

should not have shared the cta + egg donor ivf ka cost hai mindmap mein https://beyond-chats.netlify.app/ivfindia.com/102271?tab=1&message_id=524184&right_drawer_tab=answer_sources

no action been taken yet. Will see to it next week

@111561876209776 Can you confirm if any action has been taken on this. If not, then please pick it up next week on priority. Add it to the tasklist separately please (not just in bugs list). Thanks

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https://beyond-chats.netlify.app/ivfmatters/101010?tab=1&message_id=516427&right_drawer_tab=answer_sources For people who have booked tests, they don’t need to book free advisory call. Every single test they book already comes w a complementary call w the doctor. They can check their email where they have clear instructions on how to book the complementary call. And if we do need to encourage them to contact w team, share contact details, but don’t encourage them to book complementary call. People who have bought a test or getting treatment aren’t right audience for booking free advisory call.

Sperm donation par abb bot Yeh kehdeta - we don't offer spermg donation services, please contact Sperm banks for this

https://beyond-chats.netlify.app/ivfmatters/99282?tab=1&message_id=505872&right_drawer_tab=answer_sources @267155589353519 This remark has been marked as resolved. May I know what the resolution was

isnt that because these are unresolved remarks?

@111561876209776 Please fix this this week itself. Not in the task sheet

Why is resolved_at, resolve_before null?

response coming in single msg

Perfect.

@102095734710467 sir , I fix the scrollable issue on clicking input box on mobile view , is this good

no sources found + pcos profile link giving 404 https://beyond-chats.netlify.app/ivfmatters/101556?tab=0&right_drawer_tab=answer_sources&message_id=519622

bot should have shared CTA here, ivfmatters mein bhi 5 msgs ke baad cta dete hai kya apan log? https://beyond-chats.netlify.app/ivfmatters/101829?tab=0&right_drawer_tab=answer_sources&message_id=520890

Suggested question has no problem but the line "That's a shame" is very straightforward

It understood what the user wanted too well 🥲 But I agree, suggested questions should either guide user towards relevant action if possible, else should help business understand customer's needs / hesitations. Buy isn't that what the chatbot did in this case? Hmmm. Let's skip this one. @267155589353519

Why bot suggested this question? https://beyond-chats.netlify.app/brikoven.com/102018?tab=0&right_drawer_tab=answer_sources&message_id=521998

han makes sense

trig toh anyway 10th grade se start hoti h, pschool has content for kindergarten till 8th grade

Chat-embed

Also, "could you share phone/email" For what purpose? Thoda to incentivise kare personal info share krne k liye

@111561876209776 pschool p trigonometry ki exercises hain. Why did it say will discuss internally?

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Sir where is it's repository so I can understand issue then fix it

I think the input box is not sticky , it may be fixed

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bot did not replied here https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/101411?tab=0&right_drawer_tab=answer_sources

ovarian reserve mein antral follicle count ko inlink nhi krna chaiye tha bot ko https://beyond-chats.netlify.app/ivfindia.com/101242?tab=0&right_drawer_tab=answer_sources&message_id=517809

0 min FRT

bot should not reply to doctors or staff ig https://beyond-chats.netlify.app/ivfindia.com/56661?tab=0&right_drawer_tab=answer_sources&message_id=519168

is it alright to inlink same word with 2 different links + both links are 404 https://beyond-chats.netlify.app/ivfindia.com/101574?tab=0&right_drawer_tab=answer_sources&message_id=519716

404 link https://beyond-chats.netlify.app/ivfindia.com/101724?tab=0&right_drawer_tab=answer_sources&message_id=520339

inlinking error https://beyond-chats.netlify.app/ivfindia.com/45760?tab=0&right_drawer_tab=answer_sources&message_id=520837

iska answer toh hai bot ke mindmap mein fir kyu nhi de rha answer?

aur isme "Load more" wala button pura nhi dikhta

@111561876209776 bhaiya, yeh remarks sort ho skte hai kya "latest solved" wise

why bot did not provided the link of the relevant article (in this case this - https://www.ivfmatters.co.uk/blogs/news/optimise-your-fertility-vitamins-and-supplements-beneficial-for-women-and-men) https://beyond-chats.netlify.app/ivfmatters/99933?tab=1&message_id=510407&right_drawer_tab=answer_sources

Dr. Koita is in London, not St Paul (Como)

HI Pankaj, see this screenshot? This is Dr Koita but the location comes up as Saint Paul (Como). Can we please check why? There is no rush

I have no idea what you mean. They use infobip for relaying whatsapp messages, doubletick for CRM and webengage for sending marketing msgs

is it webengage.com?

whats the integration name again?

Please save in DB somewhere!

8376987987

what is elefants whatsapp number?

This user sent a message today, but chatbot pe nhi dikh rha ye chat

@111561876209776 This is Elefant. Can you check on priority what ths issue is?

WhatsApp not getting delivered through Beyond chat

AP is not begin by Uva Jagriti Sansthan (UJS), they both are partners https://beyond-chats.netlify.app/apnipathshala.org/98974?tab=0&right_drawer_tab=answer_sources&message_id=509925

ai response was correct, lekin final response mein galat aagya hai https://beyond-chats.netlify.app/ivfindia.com/99825?right_drawer_tab=answer_sources&message_id=509571

iske next wale mein bhi

isme bhi saare inlinks gadbad hai https://beyond-chats.netlify.app/ivfindia.com/99825?right_drawer_tab=answer_sources&message_id=509557

wrong inlinking, 3 different topics mein same link daaldiya 🥲 https://beyond-chats.netlify.app/ivfindia.com/98751?right_drawer_tab=answer_sources&message_id=509583\

can't find where is this link in bot - https://www.drmalpani.com/knowledge-center/articles/what-can-i-do-if-my-ivf-doctor-does-not-show-me-photos-of-my-embryos it is giving 404 https://beyond-chats.netlify.app/ivfindia.com/99830?right_drawer_tab=answer_sources&message_id=509620

yeh 404s drmalpani ke articles mein bhi hai :(

i had changed them, lekin aur bhi ho skte hai

inn 3 dino mein atleast 8-10 baar 404 link diye bot ne

abhi bhi ivfindia ke chatbot ke mindmap mein bahut saare 404 links hai :(

whatt "im not sure about my name", yeh toh nhi aana chaiye tha suggested question meiin https://beyond-chats.netlify.app/ivfindia.com/99871?right_drawer_tab=answer_sources&message_id=509872

user already told ki voh 7 months se try krrha hai, than user reopened the bot and bot loses the previous context ig https://beyond-chats.netlify.app/ivfindia.com/99906?right_drawer_tab=answer_sources&message_id=510190

whoaa! yeh gajab ka suggested question tha @111561876209776 bhaiya https://beyond-chats.netlify.app/ivfindia.com/99906?right_drawer_tab=answer_sources&message_id=510177

hindi mein kyu diya reply ;( https://beyond-chats.netlify.app/ivfindia.com/92490?right_drawer_tab=answer_sources&message_id=511368

@267155589353519 In 2 msgs ko tickets sheet m save kr lo. Siddhant needs to ensure ki end of week tk ye saare high prio m resolve ho jayein.

Collecting all issues in one place: 1. The Chatbot Front page is still not Created -> The link you are using is WRONG. This is the correct link: https://kem.edu/patient-assistance 2. Missing or Incomplete Location-Based Responses The chatbot is currently unable to provide answers for some essential patient queries related to medical service locations. These include, but are not limited to: Fever injection availability Rabies vaccination Tetanus vaccination IVF treatment location 3. Answer Formatting Issue While searching for certain locations (for example, the MSF office), the chatbot provid…

Summarising all Issues reported by volunteers, so we can start fixing them: 1. Ward 27 is present in KEM Map, but chatbot isn’t answering. 2. ⁠Timing info (like for medicine sports therapy rehabilitation center) is unavailable 3. ⁠OPD timings are also not correctly shown / not shared at all (OPD timing for dermatology department) 4. Couldn’t answer: ⁠BCG vaccination timing for children and location (there's diffrent timing for vaccination for children and adult on 1 st floor of new building thats also not showing) 5. ⁠Couldn’t answer: Where I can get rabies vaccine 6. ⁠Couldn’t answer: OPD for…

read more mein yeh link hai - https://www.drmalpani.com/success-stories/success-stories-another-malpani-infertility-clinic-success-story lekin iss link mein kahi bhi 80% ya success rate mention nhi hai, how did bot get this data? https://beyond-chats.netlify.app/ivfindia.com/100200?right_drawer_tab=answer_sources&message_id=511908

why chatbot did not choose ai response's response? https://beyond-chats.netlify.app/ivfindia.com/100200?right_drawer_tab=answer_sources&message_id=511896

already shared name and mail, why it is asking same info twice https://beyond-chats.netlify.app/ivfindia.com/100200?right_drawer_tab=answer_sources&message_id=511896

"Donate Egg" ka cta change krna hai to "Explore Egg Donation Option" ya fir "Start Donor IVF"

drmalpani ka article bhi same topic par hai + user indian hai, and HFEA, uk fertility regulator hai bot should have given drmalpani's article link https://beyond-chats.netlify.app/ivfindia.com/99848?right_drawer_tab=answer_sources&message_id=511285

If i recall correct, UTM Details were only live in test at the time of dev. @111561876209776 can confirm

Another user for whom we have lots of URM info available, but we are saying “Not Available”

It is not possible for people to just end up on a page without a utm source param. We are probably not fetching it properly.

How come source details are empty even though URL clearly has source details available?

@111561876209776 I thought we had fixed this??

Why is the bot repeating questions ??

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yeh kaunse characters hai, aur achanak se iss chat mein kyu aagye ? https://beyond-chats.netlify.app/ivfmatters/99066?tab=0&right_drawer_tab=answer_sources&message_id=504326

iss wali chat mein bot ne upar sahi answer diya tha ki we do not offer sperm donation, but yaha nhi de paya https://beyond-chats.netlify.app/ivfmatters/97764?tab=1&message_id=495794&right_drawer_tab=answer_sources

donor ivf ka cost pucha tha, normal ivf ka nhi https://beyond-chats.netlify.app/ivfindia.com/98751?right_drawer_tab=answer_sources&message_id=506208

report share krni hai patient ko, simply mail provide krdena chaiye tha bot ko https://beyond-chats.netlify.app/ivfindia.com/99358?right_drawer_tab=answer_sources&message_id=506360

bot asked for mail, toh mail dediya, fir yeh response kyu? https://beyond-chats.netlify.app/ivfindia.com/99392?right_drawer_tab=answer_sources&message_id=506601

bot should have answered this ;( https://beyond-chats.netlify.app/ivfindia.com/99392?right_drawer_tab=answer_sources&message_id=506597

should have given the mail @111561876209776 bhaiya, bahut saari chats bot mail share nhi krrha reports bhejne ke liye, please fix this https://beyond-chats.netlify.app/ivfindia.com/99396?right_drawer_tab=answer_sources&message_id=506657

Kyunki Iss timeperiod Mein chatbot ki visibility website par Kamm hogyi thi

27-30 Jan ke bich Mein drmalpani.com ke chatbot par ya website par kuch changes hue the kya?

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And even that answer was confusing - package vs IVF treatment costs

1. She asked for donor egg IVF treatment and we provided a generic answer for IVF treatment

2 errors here

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MR Created for the fix

Working for variant A and B, creating fix for C

🆘

@147377524600896 toggleBeChatEmed(); function fails on other variants of chatbot

Appraisal meeting only lasts for 1-1.5hrs - we have this answered previously

user did not shared the mail yet ;( https://beyond-chats.netlify.app/ivfindia.com/98782?right_drawer_tab=answer_sources&message_id=502751

bot should have told ki mail par share hoti hai + suggested question aisa kyu diya jo nhi pata ho https://beyond-chats.netlify.app/ivfindia.com/98751?right_drawer_tab=answer_sources&message_id=502826

vector mein greater than 4% is considered to have fertility potential, lekin bot ne ulta boldiya, hallucination https://beyond-chats.netlify.app/ivfindia.com/98945?right_drawer_tab=answer_sources&message_id=503601

repeated msgs https://beyond-chats.netlify.app/ivfindia.com/98934?right_drawer_tab=answer_sources&message_id=503465

whenever i copy paste a link having message_id as query parameters, dashboard strips that param and hence i am unable to see the response which i intend to see on dashboard

dashboard mein sahi se dikh rhe hai ;(

single msg mein response aaya 🥲

yeh dot abhi bhi aarha hai

bot ke pass donor ivf cycle ka price tha still share nhi kiya pehle response mein https://beyond-chats.netlify.app/ivfindia.com/99044?page=1&right_drawer_tab=answer_sources&message_id=504211

Brikoven chatbot is giving very lengthy answers🥲

mail kiya toh hai user, firse kyu maang rha ? https://beyond-chats.netlify.app/matrix-bricks-68700f55ec9f1/98457?tab=0&right_drawer_tab=answer_sources&message_id=500885

matrixbricks ka dashboard par sirf 4 chats dikh rhi hai, lekin metrics mein 5 hai

should i remove it from mindmap?

MAG form toh hata diya tha mindmap se bhi, firse kaise aagya, aur bot recommend bhi krrha ;( https://beyond-chats.netlify.app/medicalappraisals.org.uk/98044?tab=0&right_drawer_tab=answer_sources&message_id=497920 @111561876209776 bhaiya

isme user ne apni info already daali hui hai, still bot firse maang rha contact details, why?

yeh response compensate krrha hai pichle response ko lekin yaha mail link nhi kiya https://beyond-chats.netlify.app/medicalappraisals.org.uk/98313?tab=0&right_drawer_tab=answer_sources&message_id=499820

yeh response bdiya tha lekin final response mein khrab hogya https://beyond-chats.netlify.app/medicalappraisals.org.uk/98313?tab=0&right_drawer_tab=answer_sources&message_id=499818

della bot not replying on whatsapp

iss response mein user asked ki injection gap increase krne ki wajah se affect hua pregnancy par ya nhi, lekin bot ne iss question ka answer nhi diya, instead progesterone measuring ke baare mein bata rha, pichle response mein bhi yhi kiya tha user close the chat after this response https://beyond-chats.netlify.app/ivfindia.com/97742?tab=0&right_drawer_tab=answer_sources&message_id=496149

full name puchne ki jagah, email ya contact number mangna jyada better rhta. first name already bata chuka user https://beyond-chats.netlify.app/ivfindia.com/97742?tab=0&right_drawer_tab=answer_sources&message_id=495732

jo online form wala option hai usme consultation wala page hi link krdiya, dusra option mail par reports bhejne wala hona tha https://beyond-chats.netlify.app/ivfindia.com/97742?tab=0&right_drawer_tab=answer_sources&message_id=495680

but after this response, user bhi hinglish mein baat krne laga tha, apan ka bot infer krne lgta kya ki bekar english hai toh hinglish mein baat kro

user asked question in english, bot ne answer diya in hinglish https://beyond-chats.netlify.app/ivfindia.com/97742?tab=0&right_drawer_tab=answer_sources&message_id=495653

1. user was not on whatsapp, why did bot think ki user whatsapp par hai? 2. reports should only be shared on mail, toh mail hi dena chaiye bot ko har par report send krne ke liye https://beyond-chats.netlify.app/ivfindia.com/97742?tab=0&right_drawer_tab=answer_sources&message_id=495612

whyy https://beyond-chats.netlify.app/ivfindia.com/97980?tab=0&right_drawer_tab=answer_sources&message_id=497531