Bugs

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final response "unsure_msg" hai, AI response sahi tha https://beyond-chats.netlify.app/brikoven.com/113741?tab=0&right_drawer_tab=answer_sources&message_id=593057

fixed now

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Nudge question mein hi Likh diya sidha, isliye nhi Pehle question ka answer nhi diya ig

Why is it not showing first Question's answer?

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no need to emphasize on stopping medication kyunki user medication ke baare mein puch nhi rha hai + bot does not have name,mail,number than how does it have sufficient context + cta embargo tha fir bhi hcg result wala cta diya hai bot ne https://beyond-chats.netlify.app/ivfindia.com/114020?tab=0&platform=website&right_drawer_tab=answer_sources&message_id=594696

Wow. Really good eye. Kaise itna in-depth checking kr lete ho! Much appreciated

the link here is null, hence redirecting to dashboard https://beyond-chats.netlify.app/ivfindia.com/114128?tab=0&platform=website&right_drawer_tab=answer_sources&message_id=595369

dashboard project’s size is about 900 MB?? majority of the size is coming from .git folder which contains commit history of large build artifacts and large svg files

im already on whatsapp, its giving me another whatsapp number without any context ki kiska hai

i did not asked the bot that i want to explore genetic testing + whole response coming in single msg @155538146996345

should i directly fix them ? @102095734710467 bhaiya

there are 4 remarks from della on the dashboard

okk

This is the message

the chatbot is not giving proper answers. it seems all the training given earlier has been removed

@111561876209776 / @267155589353519 can have a look

Please share what the client has shared

No, I am not aware what issue he is exactly talking about. He is calling me in sometime, I will take a note of it and accordingly update it in the bug group.

Are you sharing Della issue?

Sure.

@111561876209776 Thoda priority pe dekh pao to dekh lo yar. Chatbot is messing badly

Della issue also

@237932715737253 , @155538146996345 Please share bugs / client issues that require dev teams attention here

Frontend fix bhi added hai

The MR seems to be of backend, frontend bhi toh fix hona chahiye. Also I dont think its fixed at the backend level either

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Yes mail toh aaya hai, lekin mindmap Mein status pending aarha hai

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15-20 mins hogye abhi ingest nhi hui hai so i clicked on data training status and clicked retry, to fir yeh pop-up aaya. So pdf can be uploaded by anyone in the team but usko ingest BC team hi kregi, right? @111561876209776 bhaiya

fixed

bhaiya, any update on this?

user didn't mention his/her name in the chat, how did bot know ki user ka name Nisha hai https://beyond-chats.netlify.app/beyondchats/18870?tab=0&right_drawer_tab=answer_sources&service_id=91%2C92%2C93%2C94%2C95&message_id=588812

checking

@111561876209776 Links pe bhi something went wrong a rha haI/

@102095734710467 plz check out this

@111561876209776 bhaiya, i have updated the bugs sheet and marked the status of bugs please review it https://docs.google.com/spreadsheets/d/1Zt1K4UNiXS7w-QokYMhm4_hnuWD2FddxpPkbkLToovc/edit?gid=0#gid=0

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matrixbricks ke bot ki ui bahut khrab hai :(

failed inlinking https://beyond-chats.netlify.app/medicalappraisals.org.uk/113231?tab=0&right_drawer_tab=answer_sources&message_id=590202

For organisations where live chat is enabled, there is a bug where the bot will not respond if you use your dashboard email when logging in to the chatbot

@111561876209776

It is showing errors like “Parameters missing or invalid” and SQL invalid input syntax (undefined).

@111561876209776

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it was the 2nd response, bot should not have shared the cta + cta is totally irrelevant here https://beyond-chats.netlify.app/ivfindia.com/112976?tab=0&platform=website&right_drawer_tab=answer_sources&message_id=588422

not a good response, services batane lg gya instead of asking ki how long you are trying to concieve ya fir clomid ke baare mein info etc https://beyond-chats.netlify.app/ivfindia.com/113022?tab=0&platform=website

can anyone else confirm this please?

chatbot doesnt load on medical appraisals new page for the advisory call: https://medicalappraisals.org.uk/appraisal-advisory-call

https://beyond-chats.netlify.app/pschool-699297138ceff/112621

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Kisi bhi org k liye dikh nhi rha hai - URL jb switch krta hai, source UTM tags, kuch bhi nhi a rha

Also, @111561876209776 This is high prio - are we no longer saving which URL user is on?

https://beyond-chats.netlify.app/pschool-699297138ceff/106946

Chatbot should never send SUCH long messages

I didn't saw the user question properly, and thought that it was the ground truth itself

Right, agar user ne Khudse pucha hai toh ground truths se koi link nhi hai

I don’t think this can be done from ground truths directly?

@267155589353519 So I had shared this screenshot earlier also. The problem with this is that use clearly mentioned that they are a doctor. In that case, the suggested questions should have been doctor-specific. When actually, patient-specific suggested question was also suggested.

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Yes, mindmap aur ground truths update krne se hojana chaiye sahi

@267155589353519 Can you fix this? Ground truths ka issue hai I think

Better questions should be: How can you help your patients prepare for their appointment?

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Poor quality nudges :(

How are these relevant for a doctor ?

All client coordinations ideally need to happen through CSMs now

Please ask Nazeer in CSM to update in group

done

okk

We need to remove data related to that. They will remove that page from the website

Yes. They confirmed in the group

@102095734710467 bhaiya, ivfmatters ne yeh program band krdiya hai kya https://beyond-chats.netlify.app/ivfmatters/110786?tab=1&message_id=574618&right_drawer_tab=answer_sources

bot should have given a clickable link instead of raw link in both responses + first link is now invalid so im updating it and using brikoven whatsapp bot link https://beyond-chats.netlify.app/brikoven.com/20870?tab=0&right_drawer_tab=answer_sources&message_id=578192

Please get it fixed rather urgently @111561876209776

okk

this was a ground truth. I have cleaned this one. Ek baar baaki ke ground truths bhi check karlena

Suggested questions are very buggy now

double reply here also - https://beyond-chats.netlify.app/ivfindia.com/100795?tab=0&has_email=true&right_drawer_tab=answer_sources&message_id=580955

double msgs + bot shouldn't have replied here https://beyond-chats.netlify.app/ivfindia.com/110634?tab=0&has_email=true&right_drawer_tab=answer_sources&message_id=581692

And why is AI using full name in every msg??

Patient’s name is Shweta kiran, not current user’s

We should anyway not reply to a user if a human staff has msged them first and the person is responding

even though it should have been collaboration intent. Will have to check why the intent detection didnt consider the previous msg that elefant sent

so the message never gets flagged as “collaboration-intent” because the user is just replying

issue with this chat is a bit different. Elefant had DMed the person first

If a chat has been flagged as collaboration-intent, let's not reply to that chat at all

Bot Australia bhejne ke liye ready hai toys

Definitely, ig dev has this already in their tasklist

we should do a proper formatting on dashboard as well so that the client don’t feel ki “user ka kya message gaya hai?”😅

It's just ki whatsapp chats isi tarike se dikhti hai dashboard par 😢

This is a whatsapp chat, and urls ARE clickable at the user's end + the formatting is also fine at the user's end

https://beyond-chats.netlify.app/ivfindia.com/111395?has_email=true URLs are not clickable and really bad formatting in the message

Yes. Fresh MR

Do I need to create MR again ?

Yes, the fix is to remove the dot altogether, instead of adding link preview!

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@200403190812747 / @1825445023957 Hadn't you guys fixed this?

iss tarike se

jo dashboard mein preview links aarhe hai, voh user ke side par sirf ek dot banke aarha hai

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Poor quality question

What else would you like to know about fertility medicines? Which fertility medication would you like to know more about?

nevermind

citations toh nhi dete the apan https://beyond-chats.netlify.app/ivfindia.com/110793?right_drawer_tab=answer_sources&platform=website&message_id=574037

hum 404 wala link remove krde rhe hai abhi vector se

yeh wala link 404 hai, even though voh 404 vector used mein hai but the main thing is it inlinked hcg.htm in ultrasound findings. https://beyond-chats.netlify.app/ivfindia.com/110867?platform=website&right_drawer_tab=answer_sources&message_id=574670

null users, i thought this was fixed ivfindia dashboard

should have given beta hcg article link (https://www.drmalpani.com/knowledge-center/articles/what-is-the-beta-hcg-test-understanding-your-results) instead of hcgai https://beyond-chats.netlify.app/ivfindia.com/110851?platform=website&right_drawer_tab=answer_sources&message_id=574564

yeh 404 link hai + yeh wala link kisi used vector mein nhi hai, fir bhi bot ne use kiya isko https://beyond-chats.netlify.app/ivfindia.com/109228?tab=0&platform=website&has_email=true&right_drawer_tab=answer_sources&message_id=564397

there are no instructions for when to start progynova in the article https://beyond-chats.netlify.app/ivfindia.com/109477?tab=0&has_email=true&right_drawer_tab=answer_sources&message_id=568522

For most people do remember that family planning means birth control so we should be saying, "Are you trying to use this in order to get pregnant?" because we are trying to provide a service for infertile couples and not for those who want to limit their families.

Please change this

https://www.drmalpani.com/knowledge-center/articles/am-i-making-these-ten-fertility-mistakes

user was speaking in english, bot replied in hinglish. this thing has been reported many times before https://beyond-chats.netlify.app/ivfindia.com/103756?tab=0&platform=website&has_email=true&right_drawer_tab=answer_sources&message_id=567592

iski bhi https://beyond-chats.netlify.app/ivfindia.com/103756?tab=0&platform=website&has_email=true

long chats mein kuch msgs ke baad bot harr msgs mein user ka name bolta hai, username yeh, username voh https://beyond-chats.netlify.app/ivfindia.com/109458?tab=0&has_email=true

If I close the chatbot before AI response gets generated, and then re-open chatbot, it gets permanently stuck in loading phase.

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How is ticket “resolved” but resolved_by is null?

from my testing the storage flow does work but seems very buggy

I just checked the dashboard. welcome message and bot’s question didnt even get stored

video call ended but mic is still being used

checking

Text visible below send-msg button. Should not happen. Visibility of options should end above send-msg button

I will fix this tomorrow

Make all 3 options mandatory yar

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@111561876209776 Nudge question pe button click kiya user ne. But AI's response is poor?

in video call UI: no proper error handling when no heygen credits are left for live avatar. The call keeps ringing

We already had user’s details. Why is bot asking for it again?

@102095734710467 is this response right? are we primarily focusing on healthcare only? there are no vector sources mentioned in the response that's why im asking https://beyond-chats.netlify.app/beyondchats/108388?tab=0&right_drawer_tab=answer_sources&message_id=559454

New query k reply m kya sense hai?

Han to previous msg m bol to chuka hai chatbot ki team will reach out

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user explicitly asked to reach out to sales team; in this case bot is instructed to escalate

Why did chatbot simply say ki team will reach out

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/108591?page=1&right_drawer_tab=answer_sources&message_id=561640 @111561876209776 Della pe corporate booking k liye pathway hai na? Where bot needs to ask for details in a specific format - number of employees, dates, name of company, etc?

The height of the text area should dynamically upto some extent for me to type better or for me to read what I was typing.

This is my chat. I am not in Vishakapatnam. I am in Mumbai :/

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What has HCG got to do with AMH ???

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Terrible answer !

double response https://beyond-chats.netlify.app/matrix-bricks-68700f55ec9f1/107442?tab=0&platform=website&right_drawer_tab=answer_sources&message_id=554675

This one

iss question ke liye exact vector hai mindmap mein, lekin voh vector used mein bhi nhi aaya :( https://beyond-chats.netlify.app/ivfmatters/105838?tab=0&right_drawer_tab=answer_sources&message_id=545079

i saw this in super you's chatbot, i'm not sure if this comes for other companies but the option to select great experience is cutting off

shared number 2 times https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/107327?tab=0&right_drawer_tab=answer_sources&message_id=554068

Jab "1)" diya hai toh "2)" bhi dena chaiye tha, even though 2nd option diya hai + repeated response https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/107332?tab=0&right_drawer_tab=answer_sources&message_id=554115

Why is bot's reply is not visible on dashboard? https://beyond-chats.netlify.app/ivfindia.com/67203?tab=0&platform=whatsapp&has_email=true&right_drawer_tab=answer_sources&message_id=553605

We should show ground truth options even in dashboard even if user doesn’t attempt them

Relevant to user’s question. So if PCOS was mentioned, then dont directly ask about fertility treatments

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Through the chat, we already know they person was trying since 3 years. Why did chatbot ask tjis question agian? Don’t we provide key info to AI?

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Bot also did not replied after last msg, why is that?

"I'll check with the team on this and get back to you soon. Could you please share your phone number or email? Till then, feel free to ask any more queries that you may have" this is a suppressed response

this would had been the original response, but our suppression mechanism checks for uncertainty in LLM's response using keyword matching and if it detects uncertainty it suppresses to the response from llm and gives the response user got

it did say that in response but it got suppressed

bot did not replied after this msg + if bot already know that it cannot provide individual's detail to any user than why it did not told that earlier https://beyond-chats.netlify.app/medicalappraisals.org.uk/107128?tab=0

I thought we are now able to pick up user details and save in user’s profile properly

Instagram user has shared their full detail. How come their name is still being shown as unknown?

New filtering is really well implemented! Good job BUT, Even though I have selected to display only “open” tickets, I am being shown “resolved” tickets also

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added debugging to tasklist

What’s this? @111561876209776

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According to this use \n\n for concatenation

AI response😅

The issue is clear: the backend is returning the message as an *array of strings* (not a single markdown string), and the frontend is likely joining them without proper markdown parsing. *What's happening* In the API response, `message` is: ```json "message": [ "Sure, Siddhant! All plans include access to 1,000+ premium sanitized toys and books with damage protection.", "* Mini Plan: 2 toys per swap, unlimited swaps, 20 free deliveries, and no large toys.\n* Plus Plan: ...\n* Max Plan: ..." ] ``` The bullet points use `*` markdown syntax, but they're being **concatenated without newline…

bullets should also work. Seem to be working on markdown preview sites, even discord.

I guess in markdown - is used for bullets.

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Bullets arent displayed on dashboard and embed

not a problem. We wrap links with our own domain now

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An error is showing only on the dashboard, while the normal webpages are working properly. We tried updating it using the PDF, but this error is still coming. We have also updated multiple SOPs for PODs and made some minor updates on the main pages of the website. So, I would like to request you to please scrape the full website again so that the latest updates are reflected properly. Please let us know if anything is required from our side.

But even if the responses were broken into smaller chunks, it would have led to 10-15 chunks of msgs. That again wouldn't be good experience.

Ivfindia chatbot did respond. But the response was very poorly formatted. And that one big chunk of msg led to very poor chat experience

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1. Are there any additional tests required before starting ICSI? 2. How many days will I need to take injections. Can I continue office work or travel during the treatment period? 3. What side effects can occur during ICSI treatment? 4. What would be the total cost of ICSI treatment? Are medicines included in the package? 5. What are the embryo freezing charges? 6. What would be the cost of a future frozen embryo transfer? 7. Do I have any risk of OHSS (Ovarian Hyperstimulation Syndrome)? 8. What diet should I follow and what foods should I avoid? Also, how much rest is required? 9. Is egg ret…

Can our chatbot answer all these questions if the patient asks them all together ?

suggested question, chat openclose yeh sab nhi aarha dashboard mein

null users :(

this is the chat - https://beyond-chats.netlify.app/brikoven.com/53015?page=1&tab=0&search_query=simran&message_id=504039

@111561876209776 bhaiya

this section is not scrollable

https://beyond-chats.netlify.app/ivfindia.com/104595?tab=0&right_drawer_tab=answer_sources

itne saare log null aur blank kyu hai ivfindia ke dashboard par?

wrong inlink, jo tests mention hai unka link dena chaiye tha, these two tests are mentioned in the article jiska link diya hai but inlink toh uss article ko krte jisme keyword ke baare mein aur information mile https://beyond-chats.netlify.app/ivfindia.com/104961?tab=0&right_drawer_tab=answer_sources&message_id=539772

yeh cheez abhi bhi ho rhi hai, any eta for this? @111561876209776 bhaiya

bot missed the dot in the mail :), baaki har jagah toh sahi hai mail bss response mein hi thoda galat krdiya https://beyond-chats.netlify.app/ivfindia.com/59214?tab=0&right_drawer_tab=answer_sources&message_id=540601

Client shared this screenshot

Please check

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