Bugs

yes confirmed. Meta does send this data when applicable but we dont capture it

i dont think we track sources for whatsapp chats. I will confirm this once

The flow currently is it can only be resolved only when a resolution is provided for the ticket then only accept resolution button pops up, maybe we can add a delete ticket for the owner

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for me its showing low i think u have sorted it

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Checking

@30150821474450 / @111561876209776 Please pick it up on priority. Customer-facing issue hai & sales m bhi problem hi rhi hai because not able to demo

Confidence filtering is not working. And source is always empty

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Bot didnt respond http://beyond-chats.netlify.app/della-resorts-68c353073b0f4/154811

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its most probably tracking page switches

payload show karna

yeh kaunsi requests hai @111561876209776 bhaiya

@30150821474450 please work on refresh mechanism for the same

fixed. our meta access token had expired

Please coordinate w Sid and get it done

generate a fresh Meta token (ideally a non-expiring System User token) and update it No code change needed

How to fix? Can't expect client to face this problem constantly

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i think this is cause token got expired for meta

Please add the icon on AI msg instead of having a separate msg for reactions

I don't have access to prod 😢 and in dev its not connected to WhatsApp, still will try to find where the issue is coming from

@30150821474450 Can you take a look?

Failed to fetch phone number health a rha hai for ivfindia

@111561876209776 Please get it fixed urgently

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Bot did not respond https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/152750

Bot saying "I cannot do" is non negotiable for Della. We need positive framing of undoable actions. Already raised this previously https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/152901

Yes for della

are we suppressing Non English queries? https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/150352

issue: auth broke for all tokens issued 15 days ago debug: refresh mechanism did not work because laravel’s handler was returning incorrect status code (500) instead of 401 fixed now; also coordinated over all I will add this as a task to re-visit the infra check any auth related issues as these are foundational and everything will break if auth breaks.

We are working in the healthcare industry. Room for mistakes is ZERO.

If our chatbot is not working for even 1 person in the world, it’s 🆘 If our chatbot gives even 1 wrong / unreliable answer, it’s 🆘 We leave everything to fix it and we evaluate how we will ensure this never happens again / gets tracked pre-emptively.

and this

why did this happen

not good enough

working on whatsapp

working on incognito

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No response for the last question https://beyond-chats.netlify.app/brikoven.com/50644

Better to list the names instead of separating them using comma https://beyond-chats.netlify.app/apnipathshala.org/151339?right_drawer_tab=answer_sources&message_id=846393

This nudge is very annoying for mobile users, cut kro toh fir aajata hai

No worries.

Anytime 😃

🥲

sorry for inconvenience

i can see that now. thanks guys

Will hard refresh and clear cache

Ctrl+shift+R

cache clear karo

Try once

Looks like its your browser's issue, it checked it from my end and i can see unique chats based on their users

and same thing

can u see , i opened shivam's chat

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ok

how does it looks like?

can you share ss of other chat to see if its same

refreshed, checked again same

opening any chat of della resort , same chat appears in all tabs.

@111561876209776 bhaiya, why this is uncertain https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/150605?search_query=Dr+Manish&right_drawer_tab=answer_sources&message_id=841359

Spa manager number was given in wedding's mindmap. updating it with new number +91 9000065511

on sheets ig we caant efficiently track the things though

There needs to be a better way for Devanshu / me / you to track status of bugs yar

Why are such issues taking forever to get fixed and then when they do get fixed, the re-appear every few months? 🙁

ki it doesn’t know stuff

@111561876209776 Bohot zyada time se keh rhe hain ki ye na kahe chatbot

we are a 5 star hotel resort. I do not want this statement going from chatbot that i cannot do this for you. Chatbot is mentioning this many times. Our managment will throw both you and me out when they see this

Human replied with photo. Technically, bot should get disabled for 15 minutes. But bot replied anyway :/

Bot didnt respond https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/149733

Also, “mujhe iski jaankari nahi hai” likhne ki zaroorat nhi hai. Whenever chatbot doesn’t know something, it should say something along the lines: I have forwarded your query with a senior staff. Someone from our team will get back to you on this very soon.

Why is “apki kaise madad kr skta hu” coming AFTER I sent msg?

Yea 😂

we synced 2 times woahhh!!!

maybe you pasted the fullstop at the end

Link is opening i think u added the . In the url

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Link Incorrect https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/150036?right_drawer_tab=answer_sources&message_id=837721

No response https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/150083?right_drawer_tab=answer_sources&message_id=837967

my bad... Thanks

whatsapp chat hai

https://beyond-chats.netlify.app/brikoven.com/41643 Bot didnt respond 4 times in a row

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/149087 If details about ad is missing bot should have given the contact details of the team, when asked about DATA by della it just explained its details rather then understanding the context and forwarding to sales or other concerned team.

Maine website inspect Karke bhi dekha I couldn’t find anything like that

Isliye website and mindmap Mein difference hoga

Might be

Aisa hua hoga ki jab scrape ki hogi website toh alag data hoga and Baad Mein voh article update hogya ho but mindmap nhi hua ho

Thodi der Pehle hi

I changed it

@111561876209776 how is this possible me and devanshu are seeing the same vector for the same chat but the data is different in both?

i see this only for the same chat

im seeing a whole different ddata

Pata chal kuch?

Lemme see

@54125194641609 can you check this?

https://beyond-chats.netlify.app/ivfindia.com/148531?right_drawer_tab=answer_sources&message_id=828427

https://www.drmalpani.com/knowledge-center/articles/what-every-ivf-patient-should-know-about-embryo-grading

I can't find this data on the link provided

message id, intent, ai_analysis yeh sab sirf god user ko hi show hota hai, normal user are not able to see it @111561876209776 bhaiya can you check this

Location is missing in userinfo https://beyond-chats.netlify.app/brikoven.com/148124?right_drawer_tab=chat_details

Failed to fetch phone number health?

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Sounds good. Please schedule a meet

If you are not available at 5pm please suggest any other timing

@155538146996345 and @91783618904128 let's have a meet at 5

How is this low intent? :(

How is this low intent?????

Backend code errors should NEVER be displayed on frontend!

Why did chatbot didn’t respond? If intentional, then suppression UI should be triggered!

May 20 k baad band hua tha iirc

elefant ne insta comments band kra diye the May mein ig

Why was chatbot not responding to Insta queries back in May?

no

@267155589353519 Are you also creating support tickets for these?

Nhi kehna chahiye tha. Feels very AI generated response. Would have been preferred to suggest that at Malpani infertility clinic, we can only help with fertility related concerns

well... idk bot ko yeh kehna chaiye tha ya nhi @102095734710467 bhaiya https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825465

medical reports ke liye analyse my report wala page suggest krna chaiye tha (http://drmalpani.com/analyse-your-ivf-report/) https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825493

should have answered in english https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825495

user stated ki she gets anonymous sperm donor, bot ko steps batane se pehle disclaimer dena chaiye tha ki it is not safe to use sperm from anonymous reddit user https://beyond-chats.netlify.app/ivfindia.com/148041?right_drawer_tab=answer_sources&message_id=825503

yeh bhi nhi dena chaiye tha

https://beyond-chats.netlify.app/ivfindia.com/148041?platform=website&right_drawer_tab=answer_sources&message_id=825196

vector id 27074

is this intented? vector toh iska

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Why is “Please tell me what’s on your mind” showing AFTER user’s msg?

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badhi gandi tarike se break huya yaha bot

Why would bot avoid responding 3 times in a row? This is with Brikoven https://beyond-chats.netlify.app/brikoven.com/48054

User had previously shared he wants conversation in English. Do we not save such user preferences in memory?

Why is this marked as high intetn??

reasons arent being stored for some cases. pavan is working on this today

I thought Nithin had already implemented that

@111561876209776 We don't show why it was suppressed?

Unusual chat suppression. https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/147617?right_drawer_tab=answer_sources&message_id=822213

Noted

That’s intentional. That helps us track users better

Bot shared link with Beyondchat branding https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/147596?right_drawer_tab=answer_sources&message_id=822093

will be turned off in 2-3 mins

@30150821474450 It's your responsibility to manage bugs now, correct? I hope Sid has coordinated this

@111561876209776 ???

Response does not contain information about the Jain food as enquired by the user https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/147207?right_drawer_tab=answer_sources&message_id=819700

Bot asked the user name 2 3 times but the user is not telling his/her name But the bot is continuously asking after each response. Better if it stops asking the name after user does not tell after asking for it 2 to 3 times. https://beyond-chats.netlify.app/ivfindia.com/146645

These details were shared before by the user. But the chatbot is asking again. https://beyond-chats.netlify.app/ivfindia.com/147189?right_drawer_tab=answer_sources&message_id=819572

Reason for suppression not mentioned https://beyond-chats.netlify.app/ivfindia.com/110533?right_drawer_tab=answer_sources&message_id=819865

Why did we send this large URL instead of a shorter bitly style URL? https://beyond-chats.netlify.app/ivfindia.com/110533

Ye itna repeated key infos kyu hain/

https://beyond-chats.netlify.app/ivfindia.com/leads?page=1&show_ai_analysis=109222

For chats like this: https://beyond-chats.netlify.app/ivfindia.com/56545 Which has a lot of images, dashboard shows a lot of empty msgs, and then some time later, they load into images. Not intuitive at all, quite frustrating actually.

Can you please prioritize these few issue of Della

I will start doing that, generally counts the accounts i am reviewing for the day.

Please share daily report in CSM group - which orgs analysed, score, how many chats assessed, how many issues flagged

no there isnt, added task to this sprint

I have started reviewing tickets along with chats analysis.

I should have seen them, chat analysis bilkul nhi kiya Humne isliye miss hogye

@111561876209776 I had asked to remove this welcome video around a month ago. It somehow came back. Please get it removed on priority today. Thanks

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@267155589353519 / @155538146996345 Is anyone looking at support tickets that are being created? @111561876209776 Is there a God level view where BeyondCahts team can see tickets across all orgs?

Tickets should show some indication of how to identify chats - either name of person, or chat-id, etc. I want to know if these new tickets are for same chat or differnet chat.

@111561876209776 bhaiya, yeh whatsapp link wala bug aap dekhlo ek baar, abhi bhi aarha hai

https://beyond-chats.netlify.app/apnipathshala.org/146811?right_drawer_tab=answer_sources&message_id=816743

Yeah i am doing that.

we dont have a way to downvote human responses

@155538146996345

..

Downvote emails are going in Spam

Hello @267155589353519 below are the issue faced by the user in the chatbot present in website : **Chatbot Issues Observed on ApniPathshala Website** 1. **Incorrect email shown for POD-related queries** For any query related to POD/start a POD, the chatbot should show **[startapod@apnipathshala.org](mailto:startapod@apnipathshala.org)**, but currently it is showing **[team@apnipathshala.org](mailto:team@apnipathshala.org)**. 2. **WhatsApp option available but number missing** The chatbot shows a WhatsApp contact option, but no WhatsApp number is mentioned or displayed. 3. **Incorrect …

https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/support

please use the support page of della for this! thanks

sharing the list.

issues reported yesterday and today? Please share what all needs to be fixed

Is this some sort of glitch and no option to downvote https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/145787?right_drawer_tab=chat_details

User asked if Della is available in any other place, bot didnt clarify it considering multiple locations. https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/145441?right_drawer_tab=answer_sources&message_id=806721

Sounds good.

Thursday ko rakh skte hai ?

Hi @155538146996345 i wanted that we get on another meet to re-evaluate chat analysis and since @91783618904128 is also analysing chats so he may also join the meet to understand the flow.

@111561876209776 Can you try to fix della resorts issue on priority by today EOD?

Hi @155538146996345 Please change this message - You can directly call our Customer Support Team at +91 9000065511 for immediate assistance. Alternatively, you may send a WhatsApp message to the same number, and our team will be happy to answer all your queries.

the guest is aksing for confirmation from agoda. He is given adventure team numbers.

From della resort

what kind of a response is this? The guest got 5 links as a response. How PUZZLING FOR THE END GUEST

Yes Devanshu made that sheet

Hello! Would it be possible ki ek sheet me recent repeating bugs aur uski frequency ban jaaye?

Kuch zyda hi repeating bugs nai aarahe hai?

same with this https://beyond-chats.netlify.app/apnipathshala.org/98974?right_drawer_tab=answer_sources&message_id=810973

whatsapp link mein number nhi hai jabki AI analysis mein yeh link diya hua hai https://wa.me/919270185253 + broken mail link

No reply for the last two messages https://beyond-chats.netlify.app/ivfindia.com/145996

Reason for suppression not shown https://beyond-chats.netlify.app/ivfindia.com/56197

Bot gave more options to select instead of answeing the 1st selected option. Bad Ux. https://beyond-chats.netlify.app/medicalappraisals.org.uk/145836?right_drawer_tab=chat_tickets

User is telling that the call is not being connected. But the chatbot is saying again and again to try at the number. (3 - 4 times) It should say so once or twice only. https://beyond-chats.netlify.app/della-resorts-68c353073b0f4/145606?right_drawer_tab=answer_sources&message_id=807947

@111561876209776 Make this live before the day ends please.

Please display the suggested questions immediately, instead of waiting for user to click on input box

Why do suggested questions appear only when I click on input box of the chatbot?

Here user closed the bot isliye msg nhi aaye

No response from the chatbot https://beyond-chats.netlify.app/medicalappraisals.org.uk/145836

real time connection

Pusher kis cheez ke liye use hota?

Fixed and raised mr to staging